RE: [ima-sdk] Bug Report: Sample tag post roll plus bumper does not load if called twice

[IMA SDK]

Hi there,

Thank you for raising this to us. I've tried your ad tag on VSI and can confirm the issue on my end. That said, I've raised this to the team for further investigation. I'll update this thread the soonest they provide their feedback.

As an aside, I have to mask your post as it contains sensitive information. Please refrain from posting sensitive information like ad tag in the forum. Moving forward, if you want to share anything with us, you can use the "Reply Privately to Author" option to share the details privately. Below is the copy of your post scrubbed.

The example tag here Postroll + bumper: ****

If you put it in the video suite inspector it will begin loading the video. If while the video is playing, you load the ad tag a second time, the ad will not load at all, instead it will show the companion ads from the previous ads request.

If you load the same tag a THIRD time, it will load the post roll properly.

Essentially, it seems that if you load two post roll ads one after the other without playing the first one, the ima sdk gets stuck in a hung state until the next ad request.

Video Attached

Regards,

Teejay Wennie Pimentel IMA SDK Team

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[kevin....@stnvideo.com]

Hi Teejay, The ad tag I provided is publicly available as part of the ima sdk Video Suite Inspector sample tags, taken from this page:
https://developers.google.com/interactive-media-ads/docs/sdks/html5/client-side/tags

Couple you please clarify? This publicly available ad tag that is part of the sdk documentation is considered sensitive information?

[IMA SDK]

Hi Kevin,

 

I work with Teejay.

 

Our team got back to us and shared some information.

 

We believe this issue is specific to the VSI player, and while a fix is being worked on we recommend reloading the player to test different ad tags.

 

are you seeing this behavior outside of the VSI?

 

For your other question, we do this masking to protect client's data. But if an Ad tag is part of our publicly available sample Ad tags then it is not a sensitive information.

Regards,

Michael Angelo Legaspi IMA SDK Team

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[kevin....@stnvideo.com]

I am seeing this behavior in my own custom implementation and I have been unable to prevent it from happening.

This makes my player unable to have postroll and a selectable playlist as if I change content before the postroll has fired and completed, the sdk becomes unstable.

[IMA SDK]

Hi Kevin,

Are you able to replicate this behavior in one of our sample apps with slight modification?

Regards,

Aryeh Baker IMA SDK Team

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[Kevin Brogan]

yes. taking the playlist example, and modifying the tag to use a postroll instead of the provided preroll, if i click the first playlist item twice and then click play, the postroll will fail to fire once the content is completed.

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[IMA SDK]

Hi Kevin,

 

As per testing, I wasn't able to replicate this on our playlist sample, as the app itself is not working properly on our end. Could you please confirm this and send us a screen recording of the behavior?

 

On the other hand, I will raise the issue of non working app with our team.

Regards,

Michael Angelo Legaspi IMA SDK Team

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[kevin....@stnvideo.com]

Three things you need to do make the sample work:

remove the line

goog.module('google3.personalization.zipit.frontend.javascript.external-javascript.ads.interactivemedia.sdk.clientside.samples.googleads-ima-html5.playlist.video_player');
from the video_player.js file

add an https: prefix to the ima and gpt js links

change the sample tag to use one that is postroll

[IMA SDK]

Hi Kevin,

 

I appreciate that you for provided a workaround solution for the playlist sample app.

 

I was able to run the playlist and the post roll with the steps you provided. I click the playlist twice to play the content and after the content completed, the post roll Ad playback started. Did I miss any steps to reproduce this issue? Could you please send us the screen recording of the behavior so we could look deeper into it?

Regards,

[kevin....@stnvideo.com]

I added this small link to the playlist video player to cut down on the time of the video.
    <div><br><br><a href="#" onclick="content.currentTime = content.duration - 5">Click to go to last 5 seconds of content</a></div>

video attached

I click on the first playlist item.

The video begins to play

the log shows a loaded event

i wait a few seconds

i click the first playlist item again

the video pauses, no events are logged

i click the play button

the video begins to play

i click the last 5 seconds link

the video ends

postroll does not fire.

[IMA SDK]

Hi Kevin,

 

Thank you for providing additional information. I was able to replicate the issue now with the sample playlist app. With this, I will update my team that it is reproducible even within our sample apps and we will get back to you once they share their feedback.

Regards,

[IMA SDK]

Hello Kevin,

 

Hope you are doing well.

 

I just want to get back here as we received feedback from our team that interrupting the player during an ad break is not supported by IMA, and we recommend avoiding that behavior.

 

If a user is instant about keeping this behavior, we would recommend a full IMA break down:

- AdsManager.destroy()

https://developers.google.com/interactive-media-ads/docs/sdks/html5/client-side/reference/js/google.ima.AdsManager#destroy

- AdsLoader.destroy()

https://developers.google.com/interactive-media-ads/docs/sdks/html5/client-side/reference/js/google.ima.AdsLoader#destroy

- AdsDisplayContainer.destory()

https://developers.google.com/interactive-media-ads/docs/sdks/html5/client-side/reference/js/google.ima.AdDisplayContainer#destroy

- Then removing the current video player and creating a new player and re-initiating IMA.

 

Let us know should you have other concerns with the SDK.

Regards,

Michael Angelo IMA SDK Team

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[kevin....@stnvideo.com]

If this behavior is not supported, then please document as such on the SDK documentation site.

[IMA SDK]

Hi Kevin,

I brought your comments to my team. We will get back to you as soon as possible.

Regards,

Aryeh IMA SDK Team

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[IMA SDK]

Hi Kevin,

We have received the following feedback from the team:

IMA does not document Terms of Service on its devsite. You may instead refer here: https://support.google.com/adsense/answer/3522024

Let me know if you have any questions.

Regards,

IMA SDK Team

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