VPAID | IAS Wrapper |

[RICARDO ST-LEGER]

Greetings,

we got IMA3 SDK Version h.3.478.2 and have been running into an issue with IAS's ad safe wrappers.

Here is a screengrab of what we get every time an ad comes on with IAS Ad Safe wrapper :

The same ads are running fine on our DAI, Connected TV and App environments where VPAID is not supported. 

here is a live page of our player : https://ici.radio-canada.ca/tele/l-epicerie/site/segments/reportage/368496/production-cueillette-noisette-ontario-quebec

What happens for us to see a mini player has to do with a resizing of the width and height of the ad from 100% to 100px instead. Can seem to figure out why this resize is happening though?

Has anyone come across such an issue?

Thanks for any help you can provide.

[IMA SDK]

Hi Ricardo,

 

Thank you for reaching out to us.

 

I'm afraid the issue here is not very clear. I also do not understand the error message in your screenshot as it was not in English language. Additionally, I have check your shared live page and I can play both the pre roll ad and the video content successfully.

 

Could you please elaborate what is the issue here so we can better addressed it? And have you replicated the same behavior using one of our sample apps? Please share with us the screen recording of that behavior. And please do share with us also the Asset key if it is LIVE or the CMS ID + Video ID if it is VOD you are using so we can test it on our end.

 

You can send the requested information via "reply to author" button or send it directly to our testing alias imate...@gmail.com. Let us know here once the information has been provided.

Regards,

Michael Angelo Legaspi IMA SDK Team

ref:_00D1U1174p._5004Q2NSWVt:ref

[IMA SDK]

Hi Ricardo,

 

Thank you for your providing additional information.

 

I deleted your last response from the forum as it contains sensitive information. Rest assured that we have a copy of the shared details for testing purposes.

 

With regards to your issue, I do see the behavior you are reporting on your shared screen recording. However, on the test pages you shared and the VSI with sample VAST Tag, the issue is not reproducible as everything seems to work as intended.

 

I am leaning towards implementation issue here and with that, I would suggest to please follow our Get Started in creating sample basic integration of the SDK to your app, especially the part of creating the ad container and the succeeding instructions. You may also check our sample apps for reference.

Regards,

[RICARDO ST-LEGER]

Ok Michael,

I will look into that with my devs.

Thanks

Best