Correlator issue with GPT tags

[Arun Kumar]

Hi Team,

I'm using Adx and GPT video ad tags on our videojs player, But facing same correlator issue with GPT video tags only, each GPT tag correlator is same and this is because of GPT display ads, if remove the gpt.js for GPT display ads then it working fine, all correlator value serving diff for each request.

Help me how can I fix this correlator value conflict with GPT display and Video ads.  

[Arun Kumar]

You can check the issue on this link

[IMA SDK]

Hi Arun,

 

Thank you for reaching out to us.

 

Could you please clarify the issue here? It would be best If you could provide to us a screen recording showing the unexpected behavior of the SDK, you can also use one of our sample apps for replicating the behavior.

 

On the other hand, the correlator parameter accepts a variable value that is shared by multiple requests coming from the same page view. It is used to implement competitive exclusions, including those in cookieless environments. When the IMA SDK is used, the correlator value is set automatically. If your player attempts to set this value, the SDK overwrites it with its own value.

Regards,

Michael Angelo Legaspi IMA SDK Team

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[Arun Kumar]

Hi Micheal, 

check out these links 
1. https://video.unibots.in
2. https://video.unibots.in/client_test.html

now I'm explaining to you what is happening, on the first link (1) I'm destroying the ima adManager and after that contentComplete then setting adResponse and calling ima ad request, now in this scenario everything is working fine, on each ad request diff correlator values are showing.

now on the 2nd link, everything is the same except I'm using GPT display ads also on this link, but here each correlator value for GPT tags is the same.

Look at this video will help you to understand the issue. check with mute I forget to stop the music in my browser tab.

[IMA SDK]

Hi Arun,

 

Thank you for providing additional details. However, we will also be needing the Ad Tag used that can replicate the behavior. Upon submitting the requested information, we will raise it to the rest of the team to further investigate.

 

Please share the information privately using the "reply to author" button or send it directly to our testing alias imate...@gmail.com. Notify us here once submitted.

Regards,

[Arun Kumar]

Hi Team,

Ad tags submitted using "reply to author", Kindly check.

[IMA SDK]

Hi Arun,

 

Thank you for providing the requested Ad Tags. However, I wasn't able to test on our end as I was getting an empty response from all the VAST you shared. My best guess is the Ad Tags has some kind of geo restriction you haven't mentioned, am I correct? If so, on what location do I need to spoof in for this to work?

Regards,

[Arun Kumar]

Hi,

Ad Tags don't have any kind of geo-restrictions, on the provided both links 1 and 2, I can see the ads every time and my location is INDIA, You can check from INDIA location, but I'm very sure that there isn't any kind of geo-restrictions on Ad Tags from my side.

[IMA SDK]

Hi Arun,

Thank you for reaching back out to us. I as Michael has said tried to check on the tags that you gave us and everytime we get an empty VAST response. We would ask if you can check about the geolocation or any other possible issue that could be preventing us from seeing the ad. Also we would ask if you are seeing this in one of our samples? The fact that we are unable to replicate it it will make it harder for us to help resolve this for you.

Regards,

William Pescherine IMA SDK Team

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[Arun Kumar]

Hi team, 

I don't have any issue in getting the vast responses, I don't know why you can't see ads or getting vast responses empty errors, at my website ads are showing always as you can see, my issue is that the correlator value is conflicting where GPT display ads are running, otherwise ads response, correlator everything is working fine as I explained in my first post.

Kindly check my first post, I already provided two links where conflict occurs and where everything working fine. I'm destroying adManager then content complete and after then using requestAds, only issue with correlator value where GPT display ads are running. Need a solution to how can I avoid that.

check both links and the video I sent you, to understand the issue properly.

[IMA SDK]

Hi Arun,

 

Thank you for your response.

 

Just to clarify, yes we can see the issue on your shared screen recording. However, we do need to test this on our end as well as this will be also asked by our team once we have raised the issue to them. I am leaning towards a possible geolocation restriction on your Ad Tag and if you can answer where we should be spoofing at or on what location are you in when making this test results, it will probably help us to make the Ad Tag work on our end.

 

Generally, we can't just test on an empty response from the VAST Tag.

Regards,

Michael Angelo Legaspi IMA SDK Team

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[Arun Kumar]

Hi team,

As I already told you that we don't put any kind of geo-restriction on ad Tags and not any kind of pricing rule, my location is INDIA.

[IMA SDK]

Hi Arun,

Thank you for the response. Allow us to bring this to our team to see if they can find more about why we are not seeing this ad. Once we are able to get this resolved we will let you know. As well as the feedback they give us about what could be causing the initial issue.

Regards,

William Pescherine IMA SDK Team

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[IMA SDK]

Hello Arun,

This is Jackson from the IMA SDK team, and I will be helping you with your issue.

It is my understanding that based on your set up, it is expected that the correlator value should not change, but the scor value should change for subsequent ad requests.

Can you explain why reseting the correlator is necessary for your use-case?

Thank you,
Jackson
IMA SDK team

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[IMA SDK]

Hello Arun,

The correlator value is expected to remain the same for the life of the page. Specifically, it is tied to the IMA 'AdsLoader'.

Can you expand on your use-case for making multiple ad requests for the same page? This could be considered spam-behavior, and it is correctly being prevented.