IMA SDK fail on version above S7 Samsung Tizen TV

[Dennis]

Hi team,

I'm working on integrating HTML5 IMA SDK on tizen TV, 

but weird things happen, while S7s are requesting for ads, it sometimes(about 50%) return 400 bad request, meanwhile we find out that cookies in request headers was different from the one that response 206 which ads are response and played successfully.

just wonder how the cookie be set in IMASDK ?

below are two kind of request header

successfully one:

Fail one:

[IMA SDK]

Hi, 

Thank you for contacting the IMA SDK support team.

The IMA SDK doesn't fully support Samsung Tizen TV. So contact your account manager to learn more about Samsung (Tizen) support.

Thanks,
 

IMA SDK Team

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[2025-07-01 05:21:32Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01rgo6l:ref" (ADR-00316563)

[IMA SDK]

Hi,

Thank you for getting back to us.

It specifically refers to the Google Account Manager, usually someone who works directly with you through Google Ad Manager. Kindly attempt to utilize the provided hyperlink to engage with the Ad Manager Help Community for further assistance. 

Thanks,
 

IMA SDK Team

Feedback
How was our support today?

               

[2025-07-01 07:49:21Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01rgo6l:ref" (ADR-00316563)