When the issue happens, we are not seeing any useful logs or events from the IMA SDK on why the ad is skipped. However, we see a timeout exception error from the SDK before the ad is loaded, which could be related:
Hi,
Thank you for contacting the IMA SDK support team.
Upon executing the sample application using the provided ad tag, we observed the absence of any skippable advertisements. During our investigation using the video suite inspector, we were unable to identify any skippable advertisements.
Kindly provide us with the video recording, so that we may further examine and investigate the matter.
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IMA SDK Team |
Hi Ceyhun,
I’ve checked your shared VAST and can see there are no ads configured inside the Vmap pre-roll bucket. You are claiming that there are 2-3 ads in which 2 ads are playing. Could you share those VAST as well? And 5-6 seconds black screen delay is expected because in the absence of valid ads, the player is retrying 3-4 times to get the correct ads. I’ve also checked in VSI allAdsCompleted event is triggering because this event specifies that all ads should run even with the error log.
Pre-roll ad URL- https://pubads.g.doubleclick.net/gampad/ads?slotname=%………
Invalid Response-
<?xml version="1.0" encoding="UTF-8"?>
<VAST xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="vast.xsd" version="4.0"/>
<vmap:AdSource id="preroll-ad-1" allowMultipleAds="false" followRedirects="true">
……..
………
<vmap:AdSource id="midroll-1-ad-1" allowMultipleAds="false" followRedirects="true">
<vmap:AdTagURI templateType="vast3">
<![CDATA[ https://pubads.g.doubleclick.net/gampad/ads?slotname=/21775744923/external/vmap_ad_samples&sz=640x480&ciu_szs=300x250&cust_params=sample_ar%3Dpremidpost&url=&unviewed_position_start=1&output=xml_vast3&impl=s&env=vp&gdfp_req=1&ad_rule=0&cue=15000&useragent=Mozilla/5.0+(Macintosh%3B+Intel+Mac+OS+X+10_15_7)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/124.0.0.0+Safari/537.36,gzip(gfe)&vad_type=linear&vpos=midroll&pod=2&mridx=1&rmridx=1&ppos=1&lip=true&min_ad_duration=0&max_ad_duration=30000&vrid=1264775&cmsid=496&video_doc_id=short_onecue&kfa=0&tfcd=0 ]]>
………
<vmap:AdSource id="postroll-ad-1" allowMultipleAds="false" followRedirects="true">
<vmap:AdTagURI templateType="vast3">
<![CDATA[ https://pubads.g.doubleclick.net/gampad/ads?slotname=/21775744923/external/vmap_ad_samples&sz=640x480&ciu_szs=300x250&cust_params=sample_ar%3Dpremidpost&url=&unviewed_position_start=1&output=xml_vast3&impl=s&env=vp&gdfp_req=1&ad_rule=0&useragent=Mozilla/5.0+(Macintosh%3B+Intel+Mac+OS+X+10_15_7)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/124.0.0.0+Safari/537.36,gzip(gfe)&vad_type=linear&vpos=postroll&pod=3&ppos=1&lip=true&min_ad_duration=0&max_ad_duration=30000&vrid=1264775&cmsid=496&video_doc_id=short_onecue&kfa=0&tfcd=0 ]]>
……….
And try to open any ad. It will give you a response. Which is not present in your shared VMAP.
I recommend here to check your VMAP for a pre-roll ad response which is returning empty right now. And there doesn't seem to be any issue with the IMA SDK.
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