Companion Ads No Longer Rendering (HTML)

[Jerrald (J.) Smith]

Hello. We are using companion ads with Google Publisher Tag in conjunction with Akamai's Adaptive Media Player (AMP). We have a jQuery solution we've used for years and a newer codebase built upon Vue SSR. Recently, in both solutions, our defined slots have stopped rendering as companion ads.

We have inspected the pages but don't see any companion ad-related issues (video, preroll, and regular display ads load fine). Google Publisher Console doesn't report any errors either. But the Google ad iframes still have default ids (google_ads_iframe...) instead of companion ids (google_companion...) and the companion creative is not added to the targeted slot any longer.

We would like some insight into what is happening after the call for show_companion_ad.js is made.

https://www.webmd.com/skin-problems-and-treatments/eczema/atopicd-tv-21/video-parenting-with-atopicd

https://www.webmd.com/skin-problems-and-treatments/shingles/shingles-skin

[IMA SDK]

Hi Jerrald,

Thank you for bringing this issue to our attention. I was able to look at the links that you included. To start with when looking at the console and checking what was returned. I am seeing a ton of errors or issues with various things. Due to this it would be very difficult to decipher which one of these could be causing the issue. We would ask if you have been able to replicate this issue with one of our samples? 

Regards,

William Pescherine IMA SDK Team

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[Jerrald (J.) Smith]

Thanks for your reply, William. Yes, the errors are a hindrance. I have reached out to the respective teams about them already.

In addition, I will look into how to replicate our implementation of video/ima using your samples.

Regards,

J.

[IMA SDK]

Hi Jerrald,

 

I work along with William.

 

We will be waiting for the result of your test in our sample apps. It would also be best if you could send along the screen recording of the behavior and/or the steps to reproduce the issue and the version of the SDK you are currently using.

Regards,

Michael Angelo Legaspi IMA SDK Team

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