Ads cannot be requested because the ad container is not attached to the view hierarchy

[Mateusz Wagner]

Hello,

I've used your SDK with version 3.12.1 and now updated it to the last version 3.18.4 and it occurs that currently, I'm facing an error with the below message:

Ads cannot be requested because the ad container is not attached to the view hierarchy 

In the previous version (3.12.1) all prerolls worked without any issues but now I can't see any in the app, can you investigate what could happen wrong? I've tried to fetch other versions like 3.16.3, 3.17.0 and 3.18.5 and they are not working either on those versions.

Cheers,

Mateusz Wagner

[IMA SDK]

Hi Mateusz,

Thank you for raising your concern to the IMA SDK support team.

For us to further investigate your issue, kindly provide the following information privately:

• Vast tag
• Sample project where the issue is reproducible
• If the issue is reproducible using one of our sample apps(https://github.com/googleads/googleads-ima-ios), kindly specify
• Steps to reproduce the error
• Screen recording of the reported issue

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Looking forward to your response.

Regards,

IMA SDK Team

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