Ad request timing out wit tvOS sdk 4.3.2

[venkata nandamuri]

Hi, 

We recently updated our ima sdk in our tvos app.

We are getting the valid xml response on postman, but the ima sdk is throwing the 

"Ad request reached a timeout." error

Not sure what causing this. 

Here is the code used to request ads:

       let adDisplayContainer = IMAAdDisplayContainer(adContainer: view, viewController: self)

        let request = IMAAdsRequest(adTagUrl: tag, adDisplayContainer: adDisplayContainer, contentPlayhead: contentPlayhead, userContext: nil)

        request?.vastLoadTimeout = 20

        adsLoader?.requestAds(with: request)

[venkata nandamuri]

please note the code is made sure it is called on main thread

[venkata nandamuri]

If I provide the xml response to the sdk, I get the ads as expected. 

But in documentation, it says only provide xml response for debugging purposes. 

Here is the code that worked:

 DispatchQueue.main.async {

                    let adDisplayContainer = IMAAdDisplayContainer(adContainer: self.view, viewController: self)

                    let adsRequest = IMAAdsRequest(adsResponse: xml, adDisplayContainer: adDisplayContainer, contentPlayhead: self.contentPlayhead, userContext: nil)

                    self.adsLoader?.requestAds(with: adsRequest)

                }

Here is the code that didnt work:

let adDisplayContainer = IMAAdDisplayContainer(adContainer: view, viewController: self)

        let request = IMAAdsRequest(adTagUrl: tag, adDisplayContainer: adDisplayContainer, contentPlayhead: contentPlayhead, userContext: nil)

        request?.vastLoadTimeout = 20

        adsLoader?.requestAds(with: request)

What is the recommended approach ?

[venkata nandamuri]

From documentation:

/**
 * Specifies the full URL to use for ads loading from an ad server. Required
 * for any <code>adsRequest</code>. For details on constructing the ad tag url,
 * see <a href="https://support.google.com/dfp_premium/answer/1068325">
 * Create a master video tag manually</a>.
 */
@property(nonatomic, copy, readonly) NSString *adTagUrl;/**
 * Specifies a VAST, VMAP, or ad rules response to be used instead of making a
 * request via an ad tag URL. This can be useful for debugging and other situations
 * in which an ad response is already available.
 */
@property(nonatomic, copy, readonly) NSString *adsResponse;

its timing out if I used adTagURL

it worked, if I download the xml repsonse and pass it to the adsResponse

[IMA SDK]

Hi there,

Thank you for bringing this ad not loading when using an ad tag in Tvos to us. Are you able to replicate the non loading in our Sample App? If yes, could you send us your ad tag via "Reply privately to author"?

Regards,

Aryeh Baker IMA SDK Team

ref:_00D1U1174p._5004Q23uW4O:ref

[venkata nandamuri]

Hi, this is now resolved. 

The issue is the vast load timeout is given in seconds, whereas it expects in milliseconds. 

So all requests are getting timedout due to very low timeout.