Second IMA ad does not have controls when it should be skippable or have countdown [iOS]

Andrii Kharchyshyn

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Mar 26, 2019, 9:20:39 AM3/26/19

to Interactive Media Ads SDK

Which SDK are you using: iOS SDK v3.9.0 (also reproduces with v3.8.0)

What ad tag are you using in your request?

tag1 "https://pubads.g.doubleclick.net/gampad/ads?sz=640x480&iu=/124319096/external/single_ad_samples&ciu_szs=300x250&impl=s&gdfp_req=1&env=vp&output=vast&unviewed_position_start=1&cust_params=deployment%3Ddevsite%26sample_ct%3Dlinear&correlator="

tag2 "http://pubads.g.doubleclick.net/gampad/ads?sz=640x360&iu=/6062/iab_vast_samples/skippable&ciu_szs=300x250,728x90&impl=s&gdfp_req=1&env=vp&output=xml_vast3&unviewed_position_start=1&url=[referrer_url]&correlator=[timestamp]"

Are you able to reproduce this issue using your ad tag in the sample app (Android, iOS) or the Video Suite Inspector (HTML5, Flash)?

Here's link to slightly tweaked "BasicExample" sample project: https://drive.google.com/file/d/1mS5aPs34aT8kMLcbTdNjl8QItWBxMc0P/view?usp=sharing

Description:

After the first ad was played, the second ad doesn't have controls displayed. If you switch the two tags, the behaviour doesn't change: the tag that plays first will have controls and the second one will not.

What steps must we take to reproduce your issue?:

Steps:
Open BasicExample.xcworkspace
Build and run
Press play
First ad plays (with overlay UI)
(Skip it if it has skip button)
Wait 10-20 sec
Second ad starts playing
Note that second ad has no overlay controls
Next, open ViewController.swift
Change `static let tag1 =` to `static let tag2 =`
Change `static let tag2 =` to `static let tag1 =` (basically switch two add tags ads)
Go through steps 1-8, and note that ad that goes first has UI overlay and the second one doesn't

ima-sdk-fo...@google.com

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Mar 26, 2019, 3:59:41 PM3/26/19

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Hi Andrii,

Thank you for reaching out to us. We were not able to reproduce the behavior you reported using our iOS BasicExample (see screenshots attached). Given the behavior you described and our findings, it looks like an issue with your IMA implementation. I received an error message while trying to run your sample app (see ad load error screenshot attached). Do you have a sample I can reproduce the issue with?

Regards,

Arnaud Casame

IMA SDK Team

updateTo3.9.0.png

first_tag_with_overlay.png

ad_load_error.png

Andrii Kharchyshyn

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Mar 27, 2019, 12:05:09 PM3/27/19

to Interactive Media Ads SDK

Hi,

Thanks for looking into this issue.

I am still able to reproduce the issue, moreover I found out on which SDK version the issue appeared. It's v3.6.0.

I attached two videos, first video with SDK v3.9.0, where issue is present and the second video with SDK version v3.5.2, where issue is not present.

Also I attached two "BasicExample" apps, with which you can experience behavior from videos yourself.

The reproduction steps are the same, you can check them in my previous post.

Thanks!

msa...@jwplayer.com

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Mar 27, 2019, 1:14:38 PM3/27/19

to Interactive Media Ads SDK

All,

I am also looking at an issue along these lines. We are using:

https://pubads.g.doubleclick.net/gampad/ads?sz=640x480&iu=/124319096/external/single_ad_samples&ciu_szs=300x250&impl=s&gdfp_req=1&env=vp&output=vast&unviewed_position_start=1&cust_params=deployment%3Ddevsite%26sample_ct%3Dlinear&correlator=

@ 10seconds which presents a non-skippable ad that shows content, countdown, and Learn more.

AND

http://pubads.g.doubleclick.net/gampad/ads?sz=640x360&iu=/6062/iab_vast_samples/skippable&ciu_szs=300x250,728x90&impl=s&gdfp_req=1&env=vp&output=xml_vast3&unviewed_position_start=1&url=[referrer_url]&correlator=[timestamp]

@ 61% of our video duration (as seen in the URL this should be skippable)

After 3.6.0, when the IMA SDK is used for 2 mid-rolls the UI elements do not appropriately show the skip button, ad countdown, or Learn more for the mid-roll at 61% (the second ad played).

Additionally, switching the ad tag URLs in our ad schedule would create the same behavior the skippable ad shows its UI but the non-skippable ad shows nothing at 61% of video duration.

It feels like perhaps there is a visibility issue where we use IMA SDK for playback more than one time in a video session.

Cheers,

Mike

ima-sdk-fo...@google.com

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Mar 27, 2019, 5:05:18 PM3/27/19

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Hi there,

I was able to reproduce the behavior you reported using your sample app, the first ad displayed with the ui elements and the second displayed showing no overlays. However, the issue is with your implementation as the adDisplayContainer was released after the first ad finished playing. The way your implementation is requesting ads is causing the overlays to not render. The IMA SDK offers the Ad Rules which is a playlist of ad breaks scheduled at certain times against particular content, the Ad Rules are a better way when it comes to display a list of ads.

Regards,

Arnaud Casame

IMA SDK Team

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Also find us on our blog and Google+ page:
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https://plus.google.com/115658573333388777174/
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Andrii Kharchyshyn

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Mar 28, 2019, 11:46:11 AM3/28/19

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Hi,

Thanks for the response!

I just tried retaining adDisplayContainer, by storing it in property and the issue was still present. So I don't see how this is related to the problem.

ima-sdk-fo...@google.com

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Mar 28, 2019, 4:56:54 PM3/28/19

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Hi,

Your sample is suggesting that you're making ad requests in parallel, but the issue is that you're using one instance of adsManager for both calls. For your implementation to work properly, you need to have 2 adsManagers, 2 adDisplayContainers (1 per request) and not start the adsManagers at the same time.

Regards,

Arnaud Casame

IMA SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
http://googleadsdeveloper.blogspot.com
https://plus.google.com/115658573333388777174/
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Karim Mourra

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Apr 5, 2019, 6:25:05 PM4/5/19

to Interactive Media Ads SDK

Hi,

Thank you for the suggestion. Is it considered good practice to instantiate multiple ad managers ? Are their performance issues ?

ima-sdk-fo...@google.com

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Apr 8, 2019, 2:58:12 PM4/8/19

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Hi,

Instantiating multiple AdsManager at once is not a good practice as it may lead to performance issues but if you wanna request ads in parallel, having multiple AdsManager instances is the safest way to do it.

Regards,

Arnaud Casame

IMA SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
http://googleadsdeveloper.blogspot.com
https://plus.google.com/115658573333388777174/
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