Ads will not be resumed after low batterie warning alert?!

[tino....@apploft.de]

Hi there!

I'm using the IMA SDK v3 beta 9. I'm experiencing the following issue: When a low batterie warning alert appears while an Ad is playing the Ad-Player stops playing. Once I confirm the alert with "Ok" I return to the Ad but the Ad seems to be stuck not continuing to play. Has anybody seen this problem before? Do I miss something? 

Thanks in advance

Tino

[Shawn Busolits (IMA SDK Team)]

Hey Tino,

This is the first we've heard of this one - did you see this in our sample app or in your own app? We'll try to look into this but it will be difficult since it doesn't look like there's any way to force a low battery warning. I tried testing with a UIAlertView but the ad continued playing in the background.

Thanks,

Shawn Busolits

IMA SDK Team

[tino....@apploft.de]

Hey Shawn,

thanks for your quick reply. I've seen this in my own app not your sample app. It's not reproducible with an alert shown from within the app. I suspect the app nee to be put in inactive mode or so, similar to when the notification center appears though in this scenario it worked correctly. And 'yes' forcing a low battery warning is certainly difficult. I don't know of any way to trigger it other than to wait for the battery to fall to low energy. Do you think the IMA SDK does react correctly on 'applicationWillResignActive' or similar system notifications? If 'yes' the root cause may be a different one. Our WLAN was a little bit crappy today.  

Regards

Tino

[Shawn Busolits (IMA SDK Team)]

Hey Tino,

I think at the moment this may be an issue with how iOS is handling video playback with that particular alert, and not necessarily something the SDK is doing. Our suggested solution is to wire your player controls to the ad player to give the user a way to resume the ad if it has paused via the [adsManager resume] method. If you have any additional questions for us let us know!

Thanks,

Shawn Busolits

IMA SDK Team

[tino....@apploft.de]

Hi Shawn,

alright, thanks a lot for your quick support!

Regards

Tino

[tino....@apploft.de]

Hi Shawn,

just came across this issue again. It is reproducible with your sample app on iOS 7.x. When the Ad has started playing and you open the iOS Notification- or Control center the Ad stops and will not be resumed after closing either of them. On iOS 8 everything is working as expected. Can you maybe have a look again into this issue.

Regards

Tino

[Shawn Busolits (IMA SDK Team)]

Hey Tino,

Thanks for the update. I'll take a look at this and let you know what I find.

Thanks,

Shawn Busolits

IMA SDK Team

[Shawn Busolits (IMA SDK Team)]

Hi Tino,

This should be fixed with the latest release of the iOS SDK, beta 13. If you're still seeing an issue let us know!

Thanks,

Shawn Busolits

IMA SDK Team