VAST media file loading reached a timeout of 8 seconds

[Ranga]

Hi, We are getting the following error in our live environment, please suggest if setLoadVideoTimeout under AdsRenderingSettings would help to overcome this error and if there is any recommended values

setLoadVideoTimeout - https://developers.google.com/interactive-media-ads/docs/sdks/android/v3/api/reference/com/google/ads/interactivemedia/v3/api/AdsRenderingSettings#setLoadVideoTimeout(int)

Exoplayer Version : 2.7.0

Google IMA SDK Version : 3.9.4

Error code : 402

Error full stack : type=adPlayError, errorCode=402, errorMessage=VAST media file loading reached a timeout of 8 seconds.

[ima-sdk-adv...@google.com]

Hi there,

Thanks for reaching out to us. This error code 402 can be caused by a problem fetching or playing the MediaFile, and could be due to several reasons as mentioned in this help center article. We would suggest that you check all the points mentioned in the article and try loading ads again. If you still continue to have issues, we would recommend that you increase the timeout limit of your player via the SDK and see if it helps.

Regards,

Deepika Uragayala

IMA SDK Team

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[Ranga]

Thanks Deepika, that helped.