IMA SDK HTML5: No Ad Timeout event triggered while testing under throttled network condition

[Puneet Narsapur]

Hi Team, 

I had raised this query on a different thread and it kind of was getting complicated and confusing with that thread hence raising it separately here. 

The Ad Tag URL I am using is: https://pubads.g.doubleclick.net/gampad/ads?ad_rule=1&...

Tested on Video Suite Inspector: HTML5 VSI

Throttled the network bandwidth to GPRS through Chrome developer tools. 

When the video is tried to load it takes more than 15 seconds and it fails. However I don't get AdError (402 for timeout). Instead I get "All_Ads_Completed" event. 

Can you please let me know if there is anything I can do to get the desired event? 

P.S. I have registered to the event listeners and handling the error events correctly and I do get other error events but not the AdTimeout (402) error. 

Thanks

[Chris Feldman (IMA SDK Team)]

Hi Puneet,

You're seeing this behavior because your ad tag is a playlist. Normally, on an ad timeout error (402), the SDK will destroy the adsManager. For this type of tag, however, the SDK will fire a non-fatal error so that subsequent ads can still play.

Regards,

Chris Feldman

IMA SDK Team

[Puneet Narsapur]

Hi Chris, 

Thanks for the reply. I understand that it can be non-fatal error. I am assuming the non-fatal errors are received as part of "google.ima.AdEvent.Type.LOG" event. 

However I am not receiving this event either. Instead i receive "google.ima.AdEvent.Type.ALL_ADS_COMPLETED" and this was my main question :) 

Thanks

Puneet

[Chris Feldman (IMA SDK Team)]

Hi Puneet,

I've tested with your ad tag and I'm able to see the LOG event. Make sure that you've added an adEventListener for google.ima.AdEvent.Type.LOG. Then when the event is fired, you can view the log output with the following the following line:

AdEvent.getAdData()[‘adError’].getMessage();

Let me know if you continue to see the issue. 

Regards,

Chris Feldman
IMA SDK Team

[Puneet Narsapur]

Hi Chris, 

Please note that the non-fatal error is not shown on the HTML5 VSI either. The event log window is not showing any error. It is just showing All Ads Completed. Checked on Flash VSI and it is giving us that event but I am using HTML5 IMA SDK. 

I have setup the log listener as: 

adsManager.addEventListener(google.ima.AdEvent.Type.LOG, this.onAdsEvent);

and handling it the way you suggested. 

Please let me know if you need any more details.

Thanks

Puneet

[Puneet Narsapur]

Hi Chris, 

Please note that the non-fatal error is not shown on the HTML5 VSI either. The event log window is not showing any error. It is just showing All Ads Completed. Checked on Flash VSI and it is giving us that event but I am using HTML5 IMA SDK. 

I have setup the log listener as: 

adsManager.addEventListener(google.ima.AdEvent.Type.LOG, this.onAdsEvent);

and handling it the way you suggested. 

Please let me know if you need any more details.

Thanks

[Chris Feldman (IMA SDK Team)]

Hi Puneet,

I'm not able to replicate the behavior you're describing where the log event is not firing. I've attached a screenshot with my VSI event log. If your results are different, can you send a recording or a screenshot of what you're seeing? It would also be helpful if you could send me Charles Network logs for when you're seeing this errant behavior.

Regards,

Chris Feldman

IMA SDK Team