Long ad request loading times

[Adrian Rodriguez]

We are seeing a lot of very slow loading times for ads.

From the time we do:

adsLoader.requestAds(request);

To the moment we get:

onAdsManagerLoaded()

...can sometimes take up to one minute. 

The recently introduced:

request.setVastLoadTimeout(AD_REQUEST_TIMEOUT);

does not seem to affect the request.

In between these two events we see some logs from the IMA SDK:

E/IMASDK: Received displayContainer message: hide for invalid session id: 59436454-5318-47bc-a391-ff6c13a94848

W/IMASDK: Invalid internal message, ignoring. Please make sure the Google IMA SDK library is up to date. Message: gmsg://afma.google.com/activityMonitor?type=getPageSignals&sid=cf06c76f-a557-4c78-a560-

And...

W/chromium: [WARNING:web_contents_impl.cc(3638)] https://imasdk.googleapis.com/ ran insecure content from http://ads.smartstream.tv/r/?_f=vast2&_s=imsdk&_ps=prer0-0%3D3329&idt=3&did=52d03e8794874976bbd9a08e370a6812&ref=com.some.package

I/chromium: [INFO:CONSOLE(347)] "Mixed Content: The page at 'https://imasdk.googleapis.com/native/sdkloader/native_sdk_v3.html?sdk_version=a.3.7.4&hl=en&wvr=2&app=com.some.package' was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint 'http://ads.smartstream.tv/r/?_f=vast2&_s=imsdk&_ps=prer0-0%3D3329&idt=3&did=52d03e8794874976bbd9a08e370a6812&ref=com.zattoo.player'. This content should also be served over HTTPS.", source: https://imasdk.googleapis.com/native/core/3.35.0/native_bridge__en.js (347)

What can be the cause?

Using the IMA SDK v 3.7.4

Regards, 

Adrian

[Adrian Rodriguez]

Forgot to mention I'm referring to the ANDROID SDK

[Adrian Rodriguez]

Another question I have, what is the proper way to dispose the ad break when in between this state.

Already called

adsLoader.requestAds(request);

and waiting for:

onAdsManagerLoaded();

User is tired and closes the video player. How is the clean up of the adsLoader done? Because I think after this happens, is when the IMA SDK starts to get problems to load ads.

[Joshua Lagonera (IMA SDK Team)]

Hi Adrian,

Can you provide us the Ad Tag that you are using so we may check on our end? Additionally, are you able to see the same behavior when using our sample apps? I would like to include this official documentation link on Reducing Latency for your additional reference.

As for your second concern, you can call contentComplete() on the AdsLoader object to signal the SDK that all content has finished. Make sure to also destroy all your AdManagers.

Regards,

Joshua Lagonera

IMA SDK Team

[Adrian Rodriguez]

We only get the tag after the user clicks the video (it's live streams and tags are retrieved from our middleware on "watch requests") So we have to do all of the mentioned steps in the link AFTER the user clicks on it.

This is a tag of a request that took more than 10sec for the adloader to load for example:

http://pubads.g.doubleclick.net/gampad/ads?sz=640x480&iu=/40762806/prel-10-ch/prel-10-video/prel-10-cs/prel-10-android-phone/prel-10-zattoo&impl=s&gdfp_req=1&env=vp&output=vast&unviewed_position_start=1&url=http%3A%2F%2Fzattoo.com%2F&description_url=http%3A%2F%2Fzattoo.com%2F&correlator=[timestamp]&cust_params=uid%3D648de1afa8214bc19df5d053fe186c35%26ab_test_groups%3D%26random%3D222950944785546740%26genresnext%3DHumour%26email_allowed%3D0%26category%3DSeries%26genres%3DHumour%26title%3DHow%20I%20Met%20Your%20Mother%26variantgroup%3D1%26adcount%3D5%26clanguage%3Dde%26channel%3D3plus%26last_watch%3D29%26appversion%3D2014000%26user_type%3Dfree%26titlenext%3DHow%20I%20Met%20Your%20Mother%26adid%3D485e3024-351e-4449-bdbf-82db299d1da3%26embed%3Dpartner_zapi%26categorynext%3DSeries%26email_valid%3D0%26language%3Den%26gender%3Dnone%26session_id%3D14D138C596138352-B24C73C470DE003%26appid%3D16%26forerun%3D20

[Adrian Rodriguez]

And I still keep getting messages like:

W/IMASDK: Invalid internal message, ignoring. Please make sure the Google IMA SDK library is up to date. Message: gmsg://afma.google.com/activityMonitor?type=getPageSignals&sid=701247fc-0c0e-4f2a-a664-8e89d15426db&dt=1500043591712

Even when I'm using the latest SDK. (3.7.4)

[Joshua Lagonera (IMA SDK Team)]

Hi Adrian,

Thanks for providing the Ad Tag. I was not able to replicate the behavior you are describing when I tried it on our sample apps as the ads load in around 2-3 seconds on my end. It may most likely be an issue with your network, or possibly something specific with your device that is causing the long load times. Would you be able to try it on other network connections or other devices and check if you can still see the same behavior?

For the error about the latest SDK, you can safely ignore that error.

Regards,

Joshua Lagonera

IMA SDK Team

[Joshua Lagonera (IMA SDK Team)]

Hi Adrian,

Are you still seeing the issue? Please let us know if you would still require assistance on your issue.

Regards,

Joshua Lagonera

IMA SDK Team

On Friday, July 14, 2017 at 10:48:10 PM UTC+8, Adrian Rodriguez wrote: