Hi Wesley,
Thank you for raising your concern to the IMA SDK team.
For us to guide you accordingly, can you confirm if you have followed the steps on how to integrate the IMA SDK into a simple video player app from our Getting Started Guide? Also, is the issue reproducible using our samples? If not, kindly follow our guide and if the issue is not reproducible using our sample, you can use it as an example/reference to update your player. However, if issue persists, kindly provide the following information:
If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:
1. Navigate to
https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=IMA+SDK&entry.460850823=5004Q00002lvtGxQAI&entry.80707362=00182018
2. Fill out all fields, and attach your file(s).
3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.
Looking forward to your response.
Reference links:
IMA SDK Team |