Preroll is not triggered for ad display in receiver

[emse...@gmail.com]

I ensure that the admanager is loaded prior to the mediaElement playing. Before the admanager starts, I console log the video currentTime which is displayed as 0. After I run adsManager.start(), I console log the cue points (adsManager.getCuePoints()), the first of which is 0, suggesting a preroll should run. Unfortunately no preroll is shown, however all other ads play as expected. Any advice?

[emse...@gmail.com]

Ads load as expected here https://developers.google.com/interactive-media-ads/docs/sdks/html5/vastinspector, but cannot provide an example due to whitelisting issues with our content.

This is using HTML5 and the ad tag:   <script src="//imasdk.googleapis.com/js/sdkloader/ima3.js"></script>

[Chris Feldman (IMA SDK Team)]

Hi,

If you're unable to reproduce your issue in the Video Suite Inspector then your issue is likely implementation related. Can you share your ad tag, or VAST response? I'd also like to know what kinds of errors/error codes you're seeing. Please send me any error code values, along with their human-readable output.

In addition, your HTML5 snippet with the <script> tag is not an ad tag. That line simply loads the IMA SDK. Your ad tag should be specified within your ad request. You can see what that looks like in our IMA Advanced Sample.

Let me know if you continue to have issues. You can also share a live page, if you'd like me to help debug more directly.

Regards,
Chris Feldman
IMA SDK Team

[Emily Seibert]

Hello! 

My example adTagUrl: http://pubads.g.doubleclick.net/gampad/ads?ciu_sizes=300%27x%27250&url=http://localhost:9000/coronation-street/-/episode-9048/38e815a-00b60b9e253&ad_rule=1&vid=38e815a-00b60b9e253&cmsid=5371&correlator=1481913742804&unviewed_position_start=1&output=xml_vast2&env=vp&gdfp_req=1&impl=s&iu=5876/entertainment/shows/coronation&sz=320x240

The above tag returns the following:

I'm not seeing any errors, but there is a Mixed Content warning that the video content loaded into the Media Player is not HTTPS. 

Thanks!

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[Chris Feldman (IMA SDK Team)]

Hi,

I don't see anything wrong with your ad tag, and it plays fine for me in both our Video Suite Inspector and our Advanced Sample for HTML5.

I tried making some nonstandard changes to our sample to see if I could replicate the behavior you described, but the pre-roll played for me every time. Please check your own implementation against our sample and make sure that the logic and the setup matches. Specifically, you'll want to look at the adsManager setup and where adsManager.start() is called. We also have a Simple Sample, in case you have any trouble understanding the more complex one.

I would need to see your code, or be given access to a live page in order to make any more suggestions. If you continue to have problems, please feel free to send along more materials. I would be happy to take a closer look and help you debug directly.

Regards,
Chris Feldman

IMA SDK Team

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[Emily Seibert]

initIMA is called on the initial onLoad(). I've written a custom onLoad function, but I only initialize once when the media first loads into the receiver. When onLoad completes successfully, the sender callback fires off requestAd() using the messaging system similar to the example found here. 

    public initIMA(): void {

        const adDisplayContainer = new google.ima.AdDisplayContainer(

            document.getElementById('adContainer'), this.mediaElement);

        this.currentContentTime = this.mediaElement.currentTime;

        this.adsLoader = new google.ima.AdsLoader(adDisplayContainer);

        this.adsLoader.addEventListener(

            google.ima.AdsManagerLoadedEvent.Type.ADS_MANAGER_LOADED,

            this.onAdsManagerLoaded.bind(this), false);

        this.adsLoader.addEventListener(

            google.ima.AdErrorEvent.Type.AD_ERROR,

            this.onAdError.bind(this), false);

        this.adsLoader.addEventListener(google.ima.AdEvent.Type.ALL_ADS_COMPLETED,

            this.onAllAdsCompleted.bind(this), false);

    }

    public onAdsManagerLoaded(event: any): void {

        const adsRenderingSettings = new google.ima.AdsRenderingSettings();

        adsRenderingSettings.playAdsAfterTime = this.currentContentTime;

        // Get ads manager

        this.adsManager = event.getAdsManager(this.mediaElement, adsRenderingSettings);

        this.adsManager.addEventListener(

            google.ima.AdErrorEvent.Type.AD_ERROR,

            this.onAdError.bind(this));

        this.adsManager.addEventListener(

            google.ima.AdEvent.Type.CONTENT_PAUSE_REQUESTED,

            this.onContentPauseRequested.bind(this));

        this.adsManager.addEventListener(

            google.ima.AdEvent.Type.CONTENT_RESUME_REQUESTED,

            this.onContentResumeRequested.bind(this));

        try {

            this.adsManager.init(this.mediaElement.width, this.mediaElement.height, google.ima.ViewMode.FULLSCREEN);

            this.adsManager.start();

        } catch (adError) {

            console.log(`Ads Manager Error: ${adError.getMessage()}`);

        }

    }

    public requestAd(adTag: string, currentTime: number): void {

        if (currentTime !==0 ) {

            this.currentContentTime = currentTime;

        }

        const adsRequest = new google.ima.AdsRequest();

        adsRequest.adTagUrl = adTag;

        adsRequest.linearAdSlotWidth = this.mediaElement.width;

        adsRequest.linearAdSlotHeight = this.mediaElement.height;

        adsRequest.nonLinearAdSlotWidth = this.mediaElement.width;

        adsRequest.nonLinearAdSlotHeight = this.mediaElement.height/3;

        this.adsLoader.requestAds(adsRequest);

    }

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[Chris Feldman (IMA SDK Team)]

Hi,

I didn't realize based on your first few messages that this was a cast receiver. You'll also need to make sure that your Android Sender App is setup correctly. Please see if you can reproduce your issue using our Android Advanced Example for IMA. The example has casting functionality built in, which will allow us to rule out any issues with your Android App

What version of the Cast SDK are you using? You'll notice in our Android Sender App Guide, that the sample code is written for Cast SDK v2, and you'll have to follow the linked migration instructions if you're using Cast SDK v3.

Regards,

Chris Feldman
IMA SDK Team

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[Emily Seibert]

I've been developing the Web Sender integration and the receiver application. Our android developer and ios developer have been integrating with the cast receiver using the same communication method as web, by sending the adtagurl. How does android sender specifically effect a preroll?

Thanks,

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[Emily Seibert]

I was wondering if someone could tell me what would trigger the preroll. The AdsManager shows that the preroll is there in the cue points, but if my currentTime on my mediaElement is 0, why wouldn't it trigger a preroll?

[Chris Feldman (IMA SDK Team)]

Hi Emily,

When are you initializing the casting? It's possible that the timing is not synchronized. So, for example, if you don't press the cast button until after you have chosen a video, then the pre-roll will be requested before you select to cast and it will attempt to initialize the ad on the device instead of the cast receiver.

To properly play the pre-roll, the cast receiver has to request the ads and the content at the same time.

Let me know if you continue to have issues. If you want to send me your sender app, I would be happy to take a look.

Regards,
Chris Feldman
IMA SDK Team

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[Emily Seibert]

Hi Chris,

The flow goes as follows for the web sender and receiver:

1. Asset loads on the sender.

2. Asset autoplays, plays preroll on sender player

3. Cast during preroll. 

4. Receiver receives load request. If adsLoader has not be initialized, it will initialize the IMA. For now, I've hard coded the currentContentTime to be 0 (in hopes that it'd trigger a preroll). Consequently on the google.ima.AdsManagerLoadedEvent.Type.ADS_MANAGER_LOADED event, I hardcode adsRenderingSettings.playAdsAfterTime = this.currentContentTime; where currentContentTime = 0;

5. The rest of my loading function creates a host and player and loads content with the start time of 0 "this.player.load(protocol, 0); ".

6. When load is successful, a requestAd message is sent with a currentTime of 0, confirmed by the console.log.

7. The video starts at time 0 and no preroll is triggered.

I'm unsure by what you mean it has to request ads and content at the same time. Is something in that flow incorrect? I've included my methods for requestAd, onAdsManagerLoaded, and initIMA above. Here are my relevant onLoad functions:

Thanks,

Emily 

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[Chris Feldman (IMA SDK Team)]

Hi,

Initializing your cast after the asset has already loaded and begun autoplaying on the sender is likely causing your issue. The pre-roll ad request is displaying ads once on the sender and then you're sending the content to the receiver. I see in your code that you request ads on the receiver, but I never see you call adsManager.start(). The flow you included also described requesting ads and then starting content. You need to start the adsManager, and then when the pre-roll finishes, the content should start on CONTENT_RESUME_REQUESTED.

If you continue to have problems, please send me a zip with your sender application. 

Regards,

Chris Feldman
IMA SDK Team

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[Emily Seibert]

Chris,

I am starting adsManager on AdsManagerLoaded. Could this be an issue with autoplaying the content on the receiver? I thought that requesting ads after the media loads from the sender, triggers AdsManagerLoaded, which would then play the preroll. I've attached my receiver and relevant sender logic.

Thanks,
Emily

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[Emily Seibert]

I realized this could possible be to some of the changes I made to the example app found here. 

I updated my application to remove autoplay, removed logic around onContentResume so that it will be called even if an ad isn't currently playing, and added this.mediaElement.play() to this.seek.

I get the following error when following that structure - (in promise) DOMException: The play() request was interrupted by a new load request.

I've attached the updated receiver file to demonstrate those changes. I'm unsure if that's helpful at all, but this version more closely resembles the example app.

Emily

[Yury Pavlotsky (IMA SDK Team)]

Hi Emily,

To get the pre-rolls to play in the receiver, make sure that when AdsManager is initialized there, the AdsRenderingSettings.playAdsAfterTime is set to -1. There is a bug in the code on where it was initialized by default to 0, which caused prerolls to be skipped, so changing the initialization of  this.currentContentTime_ to -1 should fix your issue.

Thanks,

Yury Pavlotsky

IMA SDK Team

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[Emily Seibert]

Setting this.currentContentTime to -1 now triggers the preroll, however the preroll triggers many instances of this error in the receiver console:

The result is that the ad ceases to play for several minutes and will sometimes resume or crash the receiver app. The error comes from the Media Player Library - is there any known issues with integrating with this library? 

Thanks,

Emily

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[Yury Pavlotsky (IMA SDK Team)]

This looks like something is off in the receiver app. Can you try to reproduce this using the sample receiver app? If you want to send me your ad tag, I can try reproducing it as well.

Thanks,

Yury Pavlotsky

IMA SDK Team 

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[Emily Seibert]

Sure - My initial hunch is that I made some changes to account for a custom onLoad function.

My adTagUrl: http://pubads.g.doubleclick.net/gampad/ads?ciu_sizes=300%27x%27250&url=http://localhost:9000/coronation-street/-/episode-9048/38e815a-00b60b9e253&ad_rule=1&vid=38e815a-00b60b9e253&cmsid=5371&correlator=1481913742804&unviewed_position_start=1&output=xml_vast2&env=vp&gdfp_req=1&impl=s&iu=5876/entertainment/shows/coronation&sz=320x240

Thanks,

Emily

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[Emily Seibert]

I create a streaming protocol for my player to stream m3u8 content. Would that cause an error with how the sdk uses the player to stream the ads?

the following is in my custom onLoad function:

[Yury Pavlotsky (IMA SDK Team)]

I tried your ad tag with the stock receiver, it played the preroll ad normally. There shouldn't be any issues with integrating the media player library, as long as you're still allowing for the case of loading non-streaming content, such as the ads themselves. Otherwise, I'd also try testing playing non-streaming content to see if the issue is with the content video.

Thanks,

Yury Pavlotsky

IMA SDK Team

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[Emily Seibert]

Is there a recommended way to allow for the case of loading non-streaming content? Should this be a toggle in  onLoad or dependent on any AdLoader events? I see that the example app uses the original onLoad function but is there an example of integrating with MPL StreamingProtocols?

Thanks,

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[Yury Pavlotsky (IMA SDK Team)]

In the Cast docs, the example uses a switch to fallback to the default MediaManager.onLoad() based on the URL of the media (scroll down to the full sample): https://developers.google.com/cast/docs/player#host-player-and-protocol. It also recommends using the mime type of the media instead of the URL. I would recommend trying to play non-streaming content without loading ads to make sure your Cast implementation works.

At this point, this seems like a Cast implementation issue rather than an IMA SDK implementation issue, so if you encounter further problems, it might help to forward them to Cast support for their expertise. 

Thanks,

Yury Pavlotsky

IMA SDK Team

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[Emily Seibert]

Upon further investigation it seems that that error only shows when I seek past an ad and the ad is triggered or if a preroll is triggered. Ads play normally without error when the user watches content that then triggers the ad. Would this be an issue with the ima sdk or should I still go to Cast support?

Thanks,

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[Yury Pavlotsky (IMA SDK Team)]

It sounds like a Cast implementation issue because I'm not getting the same thing happening in our sample receiver with your preroll ad. Substituting the preroll ad with a short non-streaming content video might to see if it's SDK-related might help isolate the issue further. 

Thanks,

Yury Pavlotsky

IMA SDK Team

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[Emily Seibert]

I can replicate the issue using this adTagUrl from your sample tags, but I don't have access to our ads so I can't change content there. 

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[Yury Pavlotsky (IMA SDK Team)]

I meant trying to play a non-streaming video followed by a streaming video, without making any IMA SDK calls, to try to troubleshoot the Cast setup. I'd definitely recommend forwarding your Cast implementation questions to the Cast team.

Thanks,

Yury Pavlotsky

IMA SDK Team

This is using HTML5 and the ad tag:   <script src=<span style="background-color:initial;font-family:"Roboto Mono",monospac