Using PAL SDK with iOS, tvOS and AWS MediaTailor

[David Love]

I have been working with AWS MediaTailor and the PAL SDK.    I have read through all of the documentation I can find and there seems to be very little.  I have been able to get the AWS MediaTailor along with my linear stream to ROKU to work with PAL.   I do see ads serving.   

But I am also trying to get tvOS and iOS to work as well and have little success.   I have logged the URL that is presented from my app which includes the  nonce to several different testers and ads are served.  But when I play from iOS or tvOS no ads are shown.   What is the optimal to track down what issues might be causing ads not to play when served through iOS and tvOS and a third party ad server? Is there documentation specific to PAL that shows all of the required parameters along with explanations?  Is there a PAL SDK Group?

Regards,

David

[IMA SDK]

Hello David,

Welcome to IMA SDK Support team. Thank you for reaching out to us.

It appears that your concern is more related to PAL SDK rather than IMA SDK. Having said that, kindly refer to this documentation for integration of PAL SDK to iOS and tvOS and use that as reference for your own implementation. 

Reference links:

• iOS - https://developers.google.com/ad-manager/pal/ios
• tvOS - https://developers.google.com/ad-manager/pal/tvos

Let us know if you have further questions or encounter any issues.

 

This message is in relation to case "ref:_00D1U1174p._5004Q2mD674:ref"

Thanks,
 

IMA SDK Team

 

This message is in relation to case "ref:_00D1U1174p._5004Q2mD674:ref"

Thanks,
 

IMA SDK Team

[David Love]

Do you know if there is a PAL SDK Support Team?  It seems as if there is very little help with this.   I am implementing 3 solutions, (Roku, tvOS, and iOS). I have the Roku version working and displaying ads.   I have the tvOS and iOS creating the nonce, making call to AWS MediaTailor.  If I copy the request that is being made from MediaTailor and paste that into the google vast tester it works.  Commercials are being displayed.  But ads are not being displayed in my app.   So I would assume that the request is being formed somewhat correctly that the tester is working.   Any help here would be appreciated.

Is there a support group for PAL?

-David

[IMA SDK]

Hi David,

You may provide to us your project (or at least a test project), so that we can check your implementation. Kindly share it using the steps below.

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=IMA+SDK&entry.460850823=5004Q00002mD674QAC&entry.80707362=00184303

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

[IMA SDK]

Hello David,

We have received your response that you have uploaded the file but it does not appear to be available upon checking on our end. If you can send that again it would be great.

Moreover, can you share to us your network code privately via "Reply To Author" option? Asking this so we can help you raised this concern to our wider team to expedite the investigation on your concern. You may also send this instead as a file following the below process.

If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=IMA+SDK&entry.460850823=5004Q00002mD674QAC&entry.80707362=00184303

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

 

[David Love]

Hi,

Just checking to see if you were able to review the code I sent. 

David

[IMA SDK]

Hi David,

 

Thank you for providing the requested code implementation. Before I communicate this with the rest of the team, can you share with us privately your network code.

 

Looking forward to your response.
 

[David Love]

any update on this issue?

[David Love]

any update on this issue?

[David Love]

updates?

[IMA SDK]

Hi David,

Did you happen to see our response on August 23rd? I've included a copy below, in case it was missed:

----

Hi David,

I can confirm that you appear to be implementing the PAL nonce correctly, and it appears to be included in your request to media tailor.  Do you have any way of confirming what response Amazon received when they made the ad request? Assuming that Amazon is receiving and processing the ping correctly, the most likely issues that I can see are either:

1) amazon is not receiving a response for some reason

2) amazon is unable to use the media files included in the response.

Either way, seeing the response that amazon receives would be crucial to debugging.


Thanks,

Greg Schoppe
IMA SDK Team

ref:_00D1U1174p._5004Q2mD674:ref

[David Love]

Sent reply with all logs directly to Author.   Let me know if it did not come through.

Thanks,

David