No Response from request ads starting with 29th July

[Mihai Racu]

Hello,

Starting with 29th July we are seeing an issue related to IMA SDK, the player is stuck in in undetermined state when IMA SDK in this.adsLoader?.requestAds(adTagUrl).

1. IMA SDK HTML5

2. Vast 4.2

3. The issue is reproducible on Xbox UWP (HTML 5), Edge 18 (Spartan). The is no error just the load is stuck in infinit loading. this.adsLoader?.requestAds(adTagUrl)

4. After call of this.adsLoader?.requestAds(adTagUrl) no further action, for example event ADS_MANAGER_LOADED is not triggered. No timeout, no error google.ima.AdErrorEvent.Type.AD_ERROR.

Best Regards,

Mihai Racu

Engineering Manager

[Ankita Mathur]

Hello, 

We have also started facing this issue starting 30th July, XBox UWP (HTML5) - ad request itself is failing. 

[IMA SDK]

Hi,

Thank you for bringing this issue to our attention.

We've identified this issue in our SDK. I raised this issue to the wider team and notified them. One of my team members will contact you once we have an update. Meanwhile, your patience is highly appreciated. 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vEPNw:ref" (ADR-00260504)

Thanks,
 

IMA SDK Team

[IMA SDK]

Hi

The issue you reported has been identified. We've rolled back to v3.653.0. Please don't hesitate to contact us if you have any further concerns.

Thanks