Wrong AD counter in CS locale

[Pavol Čižmárik]

Hello,

We encounter bad counting during ad. It's easy to simulate, even on IMA SDK example.

Try using these steps:

1.) open this page in any mobile device  https://developers.google.com/interactive-media-ads/docs/sdks/html5/client-side/localization 

2.) set locale to "cs"

3.) make sure there is only one ad in ad break

Strange, that other languages such as PL, EN, or SK didn't break the counter. Is this known issue? Will it be fixed anytime soon? 

Thanks

Attached screenshot from mobile device

 

[IMA SDK]

Hi,

Thank you for reaching out to us. I was able to reproduce the behavior that you're with the ad timer not displaying correctly when locale is set to "cs" (see screenshot attached). Our team is going to review the behavior. I will get back to you with more information as soon as possible.

Regards,
Arnaud Casame
IMA SDK Team

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[Pavol Čižmárik]

Hi, any news?

Thanks

Dne pondělí 14. září 2020 v 21:25:51 UTC+2 uživatel imasdkforumadvisor napsal:

[IMA SDK]

Hi Pavol,

I work with Arnaud and will assist you. Thank you for your inquiry. I relayed your request for an update to the rest of my team. We will get back to you as soon as we have more actionable information.

Regards,

Aryeh Baker IMA SDK Team

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[Pavol Čižmárik]

Hello,

could you send us some update with this given issue? Its causing us problems on production. Fix should not take so long, just because it is just relative "only" to CS locale.

Thanks!

Dne středa 18. listopadu 2020 v 15:00:27 UTC+1 uživatel imasdkforumadvisor napsal:

[IMA SDK]

Hi Pavol,

I relayed your comments to the rest of my team. Unfortunately there is no update yet but we will get back to you as soon as possible.

[IMA SDK]

Hi all,

I'm moving through stale cases checking to see if the issues can still be reproduced. I am no longer seeing the reported UI issue with the CS locale. It appears to have been resolved.


Thanks,

Greg Schoppe

[IMA SDK]

Thank you for verifying that this problem still exists in the HTML5 player. I've sent your screenshot back to our Eng team, and will let you know as soon as they've had a chance to review.

Thanks

[IMA SDK]

Hi Pavol,

I am from the IMA SDK engineer team and looking into this issue. Thanks for sending us the screenshot.
Do you still have the VAST tag that causes this bug? Or do you know what the text was supposed to be for the countdown timer when the bug exposes? I need either of the information to reproduce this bug.

Thanks,
Thang

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[Tomas Bucher]

This VMAP  https://pubads.g.doubleclick.net/gampad/ads?sz=640x480&iu=/124319096/external/ad_rule_samples&ciu_szs=300x250&ad_rule=1&impl=s&gdfp_req=1&env=vp&output=vmap&unviewed_position_start=1&cust_params=deployment%3Ddevsite%26sample_ar%3Dpremidpostlongpod&cmsid=496&vid=short_tencue&correlator=  can be used to reproduce the behavior, it has just one ad in its preroll position which causes the issue to manifest.

The displayed text should show in Czech simply "Reklama: 0:10" as it does on desktop instead of currently displayed "Reklama (: (0:10)) as can be seen in the previously attached screenshot from a mobile browser.

[IMA SDK]

Hi Tomas,

Thanks for providing the link and helping us front-burner this issue. I've verified that the translation problem is still occurring. Unfortunately, it doesn't appear to be as simple as a typo on the part of our translation team, as the settings to localize that string to Czech appear correct in our system. I have notified our localization team, and they are currently investigating the issue. This may take a little longer to resolve, but we are working on it.

Thanks,

[Devel Nova]

HI, we are TV NOVA (CZ) and we have the same issue in our tn.cz player(THEO) with Google IMA on mobile browser . Any update with bugfix of this issue as mantioned above ? Thank you. 

Dne čtvrtek 17. listopadu 2022 v 1:33:11 UTC+1 uživatel IMA SDK napsal:

[IMA SDK]

Hi Devel Nova,

To make sure that you're reporting the same issue here. Could you please provide a screenshot and the VAST tag that you use?

Thanks,
Thang

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