Opening with a leading linux vendor. 2yr+ exp managing Openstack or cloud

[Ranjith R]

Hello All,

If you are interested, then plz send me your resume to ranjith_117 at yahoo dot com. Will have a quick chat with you before forwarding your resume for further processing

Location : Pune
Requirement

• System administration experience
  
• Technical knowledge of and hands-on experience with the Linux storage and file system
• Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
• Fundamental understanding of OpenStack and container architecture; administration experience across all working components
• Previous experience with Ceph or Gluster storage is a plus
• Knowledge or familiarity with Amazon Web Services; VMware vSphere, Azure, Google Cloud experience is an advantage
• Bachelor’s degree or equivalent experience within the enterprise IT sector
• Demonstrated first-rate customer service experience or prior technical support experience; desire to go above and beyond in assisting customers
• Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
• Prior Red Hat product certification, e.g. Red Hat Certified Engineer (RHCE) or other relevant certifications is a significant advantage, as you'll need to be certified within 90 days of your start date
• Scripting or programming experience in languages like Bash, C, or Python is preferred
• Ability to deal with rapid change and limited structure
• Proven ability and willingness to learn new open source technologies
• Excellent reading and writing skills in English; fluent English language skills are preferred
• Commitment to providing the best experience possible for Red Hat customers

  responsibilities

• Technical Support for end customer
  
• Support customers by responding within the designated service-level agreement (SLA) to incoming calls, as well as chat and web-based inquiries
• Investigate and troubleshoot issues, developing solutions for our customers while understanding their business needs
• Exceed customer expectations by providing outstanding customer service
• Proactively update our customers and ensure they are satisfied with our support service
• Collaborate with other engineers and developers to develop creative solutions for our customers, including product fixes
• Share knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
• Manage customer cases and maintain clear and concise case documentation
• Participate case review conference call with customers when needed

Best regards
Ranjith