Snagit Not Working

[Jacinda Saleeby]

EarlierI was testing this on Windows 7, but have since tried on Windows 10 to match your OS using the most recent SnagIt and printscreen is working for me there to invoke SnagIt's capture. I installed trial version of SnagIt 2019.1.1 (64-bit) (Build 2860) which differs from the exact version that you are using, but it's what they have on the site readily available.

We are experiencing a new issue where the Print Screen button used to trigger Techsmith SnagIt does not work when Creo is the active application. It used to work flawlessly, but recently stopped working.

We use two primary suppliers for laptops and the problem appears to be isolated to Lenovo P series laptops running Windows 10. Lenovo has its own driver update tool keeping the laptop hardware and graphics drivers up-to-date which could add to the confusion.

Our current work-around is to click on another application to trigger SnagIt, but this drops any active UI in Creo. Simple screen shots are easy, but training screen shots are now a bit harder since the active UI elements are closed when another application is selected to use the Print Screen button to trigger SnagIt.

we found it! weird permissions issue between creo and snagit. to get it working again, we exited snagit and restarted using Run as Administrator. that gave snagit the higher permissions it needed to activate the PrtScr button in Creo. if you track down the shortcut that starts the application, you can turn on the Run as Administrator option in the compatibility tab so you never have to worry about it again

Secondly working out what size to set your project to doesn't depend on the physical dimensions of the monitor (i.e. 19 inch or 24 inch) but rather the screen RESOLUTION in pixels and how much of that real estate is going to be available to your e-learning content AFTER you take into account a host of other factors.

One thing you SHOULD NOT be trying to do is fill up the entire screen, if a smaller size would be quite adequate. Making the content larger for no reason is just going to make it heavier and cause it to take longer to download.

I am creating an e-learning for a healthcare system. I don't have security access to record the slides in Captivate, and have to work with SnagIt screen captures supplied by someone who does have access. I'm just trying to figure out the best way to proceed given the restraints I'm working with, so I really appreciate advice from experts like yourself and Lilybiri!

OK. Well you have my sympathy. I would strongly suggest that instead of using SnagIt, you try to get the person inside the company to have Captivate installed and get them to do the captures with that. You can tell them that it will save them enormous amounts of time because all they have to do is set up a single file for each task and then just click around the screen to replicate the task.

If they can do all of this within a couple of weeks, they could just have the trial version of Captivate installed temporarily to pull it off, then send you the CPTX file for each task. You can then paste the slides from this trial version CPTX into your own.

But if you go this route, you need to make sure that you and the other person agree BEFOREHAND exactly what the capture size will be each time. And whatever you do, DON'T just make it full screen. Go for something like 1024x768 or 1280 x 720 if the screens won't fit at the smaller size.

If they refuse to go with Captivate and insist on using SnagIT, then you need to insist that they make all the captures the same size. You can set a capture area in Snagit that makes all captures the same height and width. Give them the dimensions you have chosen for your Captivate project files and tell them these are the dimensions at which all their captures must be taken. And unless they like the idea of the finished product looking like it was jerking all over the screen, tell them they must take each capture from exactly the same pixel distance from the top left corner of the software screen. (Captivate makes doing this very easy, but SnagIt doesn't.)

To add to Rod's comment, Captivate has no 'templates' at all. If you use the software simulation work flow that comes with Captivate, the blank daughter master slide in the active theme will be used. It is very important that this master slide remains "blank".

@pueo Are you're looking to record a Mac's screen and audio coming from an app? If so you might want to consider an alternative to SnagIt which doesn't require the degraded security shuffle like the combination of QuickTime Player included with macOS which does screen captures and Loopback from Rogue Amoeba ( and will run as a free trail) which will allow you to pipe the audio from an app into QuickTime Player.

@sdagley Thanks for replying. I cannot say what our users use Snagit for, but I'm sure its screen and video capture. I will mention the alternate and see how that flies.

We have to consider our audience as well. What ever we use has to be pretty easy and not complex for our end users (Ea's, Managers etc). We are a corporate resource company. The experience 'should' be similar. I am more shocked at ACE for not developing a System Extension. Apple Silicon has been around for 2years now.

Good news! As long as you have MDM available to you (and if you're here, I'm guessing you do), you can skip the Recovery Mode shuffle. I was able to successfully add an "Approved Kernel Extensions" payload to my config profile and add a "MDM Restart with Kernel Cache Rebuild" payload to my deployment policy, and Snagit 2022 seems to be perfectly happy with the result as far as the system audio is concerned.

That said, I'm afraid there's still a fly in the ointment. So far, I am struggling a bit with the Screen Recording permission. I built out a PPPC payload on the same config profile, and it does indeed allow the user to allow SR for both Snagit and its Helper, but Snagit isn't detecting that correctly. It somehow thinks the Helper hasn't been allowed. So I'm still working on it.

I think the profile needs to be already present at the time of app installation. What I did was create a static group in Jamf that I assigned both the profile and the self-service installation policy to. When I add a computer to the group, it gets the policy almost immediately, definitely before the user has a chance to run the self-service install.

If, maybe, you had assigned the profile to a smart group instead, and the smart group was based on having Snagit installed, I don't think it would work because the profile wouldn't land until after the app installation was complete and Jamf recon had run.

Do you think it could be an order-of-operations problem like something like that?

My understanding is you can't install Kernel extensions on Big Sur and up unless you allow them too hence the security change. It would be great to figure this out, but we only have a few installs and none are on Apple Silicon, yet.

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thank you Tom.

From what I understand from your reply, Snagit which I already have (and its Text Grab function) seems to be far better than all the alternatives.

I will work on using KBM to make the whole process more automatic.

thanks again very much for your time and reply

From what I understand from your reply, Snagit which I already have (and its Text Grab function) seems to be far better than all the alternatives.

I will work on using KBM to make the whole process more automatic.

Please note with my macro that you have to enter your shortcut (orange) for the Snagit screenshot.

Since I use a German macOS, you have to correct the menu actions in the marked actions (red) according to your macOS.

I have a little problem with the macro: I leave snagit in the background, because the only end result I am looking for is the grabbed (erfasst) text in the clipboard.

what is the best way to modify the macro?.

Basically the problem is that after the first action (capture) is triggered, I need some amount of time to draw my region of interest before macro proceeds to the next action.

I was thinking of adding the action such as pause until escape key pressed after the capture shortcut, but is there a more elegant way of doing it ?

If you create this shortcut (image) @ronald and use it in the macro, the macro pauses and you have enough time to select your text.

Or do you want to select several text passages in the PDF or an image and have it translated as a whole?

If you want to convert different screenshots to OCR, but don't want them as a text in the clipboard, replace the last action (Quit) in my macro with the action "Hide a Specific Application".

Snagit will then go to the Dock and you can use the shortcut to start a new OCR recording.

Hello @appleianer and @Jaco_Muller

when I type condense in the app store, the app below pops up.

Since the dedicated app costs $20, I prefer to use snagit and write a KBM macro as suggested by the excellent @appleianer, as displayed above in his video.

In addition the app makes all kinds of detours (sending text to and collection from google), whereas snagit extracts the text directly. See comments in app store.

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