HIRING: Constituent Advocate - Office of Congressman Bill Foster
Chloe Sherman
Congressman Bill Foster's district office is hiring a Constituent Advocate (Caseworker). You would be responsible for managing a large casework portfolio including immigration and US Department of State. This position will act as a liaison to federal agencies for constituents and will be responsible for meeting and communicating with constituents and submitting and answering correspondence with constituents and federal agencies.
Responsibilities:
- Serves as a liaison with federal government entities for individual constituent concerns;
- Prepares and manages incoming and outgoing correspondence, referrals, and case intake;
- Maintains accurate and complete files on all assigned casework;
- Works closely with supervisor and, when appropriate, DC staff to ensure district priorities are reflected in legislative priorities;
- Attends community meetings and develops relationships with local and federal points of contact to support the assigned case portfolio;
- Writes responses to constituent letters relating to casework to answer questions or inform them of case progress;
- Logs correspondence, telephone calls, and opinions
Additional Requirements:
- Strong oral and written communication skills;
- Proficiency in Windows-based operating systems and willingness to learn the “Internet Quorum” CRM software (the office will provide training);
- Professional demeanor and an upbeat disposition while interacting with visitors, staff members, and community members in a fast-paced, highly dynamic environment;
- Time management skills, including the ability to prioritize and track work status;
- Attention to detail;
- Willingness to learn and become an expert in assigned areas;
- Able to work a flexible schedule as directed, including occasional nights and weekends.
Location:
Aurora, IL
Salary:
$60,000 - $70,000 annually commensurate with experience.
Benefits package includes health insurance, retirement match, student loan repayment program and more.
How to Apply:
Interested candidates should submit a resume, cover letter, and two (2) references to IL11...@mail.house.gov with the subject line “Caseworker: LAST NAME.” Incomplete submissions will not be considered. Please no walk-ins or phone calls.
Applicants with casework, social work, government, or similar experience are encouraged to apply. Must live in or be willing to relocate to Illinois. This office is an equal opportunity employer, committed to developing an organization that is reflective of the district that we serve. The office does not discriminate on the basis of race, sex, color, age, religion, national origin, sexual orientation, gender identity, or disability.
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Chloe Sherman (she/her)
Data Associate
