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Coleman John

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Aug 2, 2024, 12:55:47 AM8/2/24

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In the past few days, I've been unable to add Netflix shows to the watch list (when I try to add a show, it does nothing). Tried deleting and reinstalling the Netflix channel but same problem is occurring. I'm able to add shows from other devices (like my smartphone) so seems like it's a Roku issue more than a Netflix issue. Haven't noticed issues with any of my other channels. Using the roku stick.

Hope someone can help! There is a movie in my Save List, specifically Glass Onion, which is a Netflix movie. I want to delete that movie from my list, and there is no option to do so. I do understand that Netflix doesn't work with the Save List, which is the problem - the movie must have been in the My Feed queue before it changed over to Save List, and now it's stuck there. Just as you can't add a Netflix movie to your save list, you also, apparently, cannot delete a Netflix movie from the list.

I want to be very clear, before a rep responds, that I absolutely already know how to add and delete movies from my Save List the standard ways, and I do it all the time. However, the option to remove this particular item is just not there. But there must be some kind of recourse or workaround so it doesn't just remain stuck there forever.

So, any words of advice from the community? Anyone else had this issue and resolved it? If a rep can help, that would be great! (I also can't figure out how to contact Roku directly anymore, as used to be available.)

This issue is annoying me so much that I'd happily clear my entire Save List and re-add everything, just to get this one movie to disappear, lol. If that's an option, I also haven't figured out how to do that - how to clear the Save List (hopefully without doing a factory reset, which I'm not sure would even solve the problem).

Otherwise, search Google for "Roku telephone number" and look at the results just below the "People also ask" section. I tried to post one of the links (P***edConsumer.com), but my post got flagged and deleted.

For what it's worth, I managed to chat with a Roku representative, who was not able to help me at all. Like, AT ALL. Kept telling me to sign into Netflix and remove it from that list. Somehow I doubt that would help, because it's a separate list! Not to mention I am not even currently subscribed to Netflix - I don't even think it was in my Netflix queue, and I can't view it anyway, obviously. Regardless, there's another title stuck in my Roku Save list that has nothing to do with Netflix, and it too is stuck there.

OMG, I went in infuriating circles trying to explain this on the chat, and ended up basically being told there's nothing anyone can do about it. Not great, Roku. I'm pretty patient and understanding about most things, but ugh.

So the gist is, if there's a title which found its way onto your Save List in the past, and is currently either a Netflix title or not currently available to stream anywhere (aka "no providers found"), then you cannot delete it. And apparently Roku cannot or will not delete it for you. (Nor can you clear your entire Save List and start from scratch, apparently.) Seems like a system bug that needs to be fixed, and maybe I should report it that way, at least.

Again, that option doesn't exist on my app. I may have a different version of the app, I don't know, but it is not there - there are no dots at all when viewing the list as a whole, instead there's a box to check or uncheck on each title. I'll try to include some photos, to show what I'm seeing on my app:

I just bought a Roku and I like that I can search for shows across various apps like Netflix, AppleTV+, etc., but I'm disappointed that there isn't a simple "watch list" feature where I can add shows / movies I'd like to watch in the future. I know that I can go into each individual channel / app and add shows to individual app watch lists - this isn't what I'm talking about. I'm surprised that Roku doesn't have a "global" watch list feature that is independent of the individual apps / channels. I currently keep a list of shows / movies that friends and family recommend to me on my computer and would love to be able to store this in Roku so when I want to watch something, I can peruse this list. This seems like a simple feature so I'm surprised it's not there, but I'm hoping I'm missing something.

As @DBDukes laid out, in OS 11.5, the My Feed feature is being replaced with a more inclusive/global Save List. The previous Save List feature allowed you to save content available on the Roku Channel.

The new Save List allows you to save content from across the Roku platform. When you Search the title of a movie/show, you will now be presented with a "Add to Save List" at the end of the list of channels that the content is available on.

This new Save List is part of Roku's "What to Watch" feature section on Home Screen. When you are in the What to Watch section, you can then access the Save List and see all your saved content. From within the What to Watch screen, you can also add any content in there to your Save list by pressing the * button on your Roku remote and selecting "Add to Save List".

By the way, I haven't used it. Well, not really. It shows some things I added via Roku Channel, but I haven't found a way to add non-Roku Channel content to it. I'm still looking. You may want to check it out as well, if you have 11.5 installed.

@AvsGunnar and @DBDukes - Thank you both so much for your quick replies to my post. I looked at my Roku system info and it appears I have Software Version 11.0.0 so I checked to see if any updates are available and 11.5 was available! (As an aside, 11.5 must have become available in just the last couple of days because I updated the software when I initially setup my Roku device a couple of days ago.)

After I upgraded to 11.5, I see that the shows I added to "My Feed" were automatically moved to the "Save List" under "What to Watch" which is nice. This is exactly what I was looking for! Now I don't have to go into a bunch of different channels / apps and save separate watch lists.

I can't explain why some users are not yet seeing the global Save List with their 11.5 update. Basically, the 11.5 update is supposed to now allow users to save content from channels/apps throughout the Roku platform for later viewing through the "Add to Save List" option.

Then go to What to Watch. As a test, highlight one of the shows in there and press the * button on your Roku remote. A box should popup with the option "Add to Save List". If this box is not popping up, then the feature has not yet been added to your device. (Again, I do not know why some users have not yet been equipped.)

Just for reference, you should be able to select most content, wherever you find it (in the What to Watch, from the Search menu, from within channels/apps, etc.) and be able to add the content to the Save List. I have discovered some channels/apps that don't yet support the Save List, but most content I click on has provided me the option to save for later.

With more and more streaming choices available, it would be great if I could save a list of movies to a watchlist in the Roku menu. My Feed doesn't really meet this need. I want a Roku watchlist that is similar to the Movie Store watchlist. This way when I hear about a movie I want to watch, I add it to the Roku watchlist. Then months later, I can scroll through the Roku watchlist, select the movie, and Roku tells me which services have the movie.

Many streaming services have watchlist already, but it's just for that specific service. So Fandango has a watchlist, but it's only for Fandango movies. I want to use the Roku ability to search across services, since the movie may not be available on Fandango (e.g. Netflix-only movie) or be available to me for free on one of my subscribed services, such as Netflix, Hulu, Amazon, HBO, etc.

The hassle today is that I have no central place to create this list of movies. I don't want to have watchlists scattered across each of my services. It seems like Roku could do away with that hassle. I should be able to just save the movie in Roku and then have Roku do the search later.

Another benefit is that the Roku watchlist would greatly help when movies bounce around different services. The movie may have originally been on Netflix, but the Netflix watchlist won't be useful if Netflix loses the rights and it goes to another service. Then it just disappears from my Netflix wishlist and I forget about it or I have to search around to find it again.

My Feed could actually be useful for this if it was possible to see the list of movies and TV shows added to the feed. I originally thought that was the purpose of My Feed. At one point I went through search and added a bunch of shows to be followed on Roku, but then I was surprised when I later went to My Feed and couldn't see the list of programs I was following. I eventually removed the shows when they would pop up in the feed because I didn't want the notifications of when they moved around. With My Feed, I got notifications I didn't want and couldn't see the list of shows I wanted.

PLEASE DO THIS! This Is simply an extension of the agnostic, cross platform search feature that made Roku so popular in the first place. This is a no brainer. Please do this! It would add so much value.