Personal knowledge stored in Web pages, blogs, twitter feeds, social bookmarks,
and other socially minded systems is fairly simple to share because the systems
are chosen from the beginning with sharing in mind. Much of the institutional
knowledge that people want is trapped in systems that aren't designed to
facilitate sharing (administrative systems, intranets, document repositories,
etc.). Add to that the fact that some institutions have complicated policies
and/or layers of bureaucracy, both in an outside of IT, and it's easy to see why
sharing of institutional knowledge can be difficult. Technology is only part of
the issue, though much of the issue seems to come back to the technology as
either the problem or the solution.
-S2
--
Steve Moitozo II
Software Architect and Manager of Internet Software Services
Bates College
"Opportunity is missed by most because it is dressed in overalls and looks like
work." --Thomas Edison
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Integrating content "that *must* be centralized with the freewheeling
(read: decentralized, democratic, nimble, responsive) services we all
know and love." is the challenge.
-Jay