Fwd: tekst aanpassing + toelichting: SRA H4 voor IIP-SaaS
martijn kriens
Met vriendelijke groet,
Martijn Kriens
Beste Martijn
ik heb nogmaals mijn tekst attached, en ook een korte text die je dan
naar iedereen zou kunnen sturen als toelichting voor deze wijziging:
"In hoofdstuk 4 komen de verzamel termen Interoperability en External
Environment wat minder duidelijk over. Interoperability is wat
atypisch gebruikt hier, en dat kan makkelijk tot misverstanden leiden.
External Environment klinkt wat als een restcategorie, terwijl de
subtopics daaronder wel cruciaal zijn voor het succes van SAAS.
Duidelijker lijkt me om beide clusters onder een noemer laten vallen,
namelijk Governance. Ik heb dat aangepast in de tekst.
Yaohua Tan"
Zou jij dit dan op de Googlegroups tekst kunnen aanpassen zoals we
vachtend hebben besproken
Groet
Yaohua
________________________________
Van: Tan, Y. (Yao-Hua)
Verzonden: ma 20-10-2008 8:50
Aan: martijn...@icrowds.net; Hans.Ak...@akmc.nl
Onderwerp: commentaar op: SRA H4 voor IIP-SaaS
We now present the relevant research themes and questions that we have
identified for SaaS:
• Service Innovation: analysis and design of services from a business
perspective.
• Software Services: the software technology needed to execute these services.
• Service Transition: the transition from classical software
applications to service-based applications.
Service Innovation
The Netherlands has a long-standing reputation as an open, externally
oriented, economy that acts as a node in a network of international
distribution and trading relationships with many other countries
around the globe. Therefore SaaS creates great opportunities from a
business perspective, enabling the flexibility on which an open
economy flourishes.
In today's global economy, services become increasingly prominent and,
at the same time, ICT has become a key enabler in the creation and
innovation of services. "Service Innovation" is the research area
where the focus is on the business effects of SaaS developments. The
technology makes entirely new business structures possible and creates
new opportunities that can only be seized by aligning structure and
operation of business with new technology options.
Service Innovation therefore deals with the analysis, decomposition
and synthesis of service from a business point of view, based on the
new possibilities that new technologies offer. In this respect two
factors are driving this change:
• the independence of time and place that SaaS creates in delivering
services and
• the new possibilities to create business processes by combining
services of different companies in a transparent and automated way.
However, new knowledge has to be developed for service innovation in areas like:
• How to design networks of services (our current design processes are
much more focused on the design of single entities instead of
networks)?
• How to ensure the interoperability of organizations in doing
business together (since interplay of services becomes much more
complex and partly automated)?
• How to create business models that take the higher level of
interdependence into consideration?
• What external factors, like laws, practices and such, influence the
uptake and use of SaaS?
Research agenda for Service Innovation:
• Design of (networks of) services (Architecture):
o What (domain-specific) languages do we need to describe an
individual service and networks of services?
o How can service networks be simulated?
o How can such simulations be applied to predict business (and other)
properties of the network?
o What reference models are possible to describe default service configurations?
o What best and worst practices are available in the design and
configuration of services, what kind of reference models are needed?
• Business models:
o What business models are valid for SaaS services delivered in networks?
o What is the effect of the higher interdependence of organization due
to SaaS in relation to their profitability?
o How to work with the balance between efficiency and effectiveness of
the network with risks and complexity?
o How to test business models before real implementation?
o What combination of services are most successful?
o How to develop a network of services delivered through separate companies?
o How to license services, and how to combine services and their
respective licenses?
o How to find and select business partners that have the right capabilities?
o How to jointly develop new services with partners?
• Governance:
o What agreements are needed between parties to cooperate in a network
of SaaS services?
o What kind of contracts and service levels are needed for the correct
functioning of the network?
o What means of conflict resolution are possible between parties in the network?
o How to ensure agreement on a semantic level in delivering services?
o How to determine the risk of failure of parties in the network and
how to safeguard against these risks?
o What are the legal issues that are relevant for service delivery through SaaS?
o How to protect intellectual property on services?
o What established practices are a bottleneck in the adaptation of SaaS?
o What are the human aspects in relation to SaaS services and the
operation in networks?
o How can (micro)payments for services be realized in a lean way? Is
an electronic charge against a consumer's electronic purse desirable?
o How to ensure privacy, security, authentication and authorization in
a heterogeneous network of services?