Hi All
PFB the PPT flow points.
PPT will be shared tonight and we all will sit for reading material document tomorrow
Objective
To study the methodology adapted by BYPL to transform the Organization to a Customer centric proactive Organization
Background
13.5 lakh customers across 14 destricts
power distribution over 200 sq kms with 6750 ppl per sq km.
Multiple mergers and aquisitions over years between DVB, BSES Reliance
Issues Faced:
weak corporate culture
Unions
Aging employees
Burocratic approach
Pre-transfromation state
Slide -
Methodology adopted
Office space overhaul
Organizational Restructuring
Technological landscape revival
.......
Post Transformation state
Slide
Outcome and benefits
.....
Thank You
Samrat