Hi Elena,
First I suggest you update, we are now at 2.3.68.
WRT "true" SNPs, IGV is not a snp caller, and even snp callers have
false positives and false negatives. The rule for determining if
a location should be colored in the coverage track uses a
phred-quality weighted ratio, so it is already using the average
quality information. In particular the rule is
(sum of phred quality scores of mismatches) / (sum of all phred
quality scores) > threshold
where threshold is 0.2 by default, changeable in preferences.
That's what it does, but again it is not a snp caller, there are
other tools such as GATK for that.
Jim