If possible could you try the latest version (2.3.40)? It is
possible, but not likely, that will resolve your problem. If it
does not I will need to see the first few lines of the file. You
can extract them from a terminal on a Mac or linux with a command
like this
head -10 yourFile.bedgraph > sample.bedgraph
You can send the sample file, or the entire file, to igv-team (at)
broadinstitute.org, or attach it to a reply. Do not copy the
contents into the reply (or post) as this can change whitespace.
The problem here has something to do with the whitespace characters
separating the columns, so I need to see the actual file.
Jim