chrM not loading refseq genes/bed files/bam reads (hg19 ONLY)

[Jenny Kerschner]

chrM in hg19 is not loading any refseq genes, and therefore not allowing any bed files to load over this region or aligning any reads from bam files.  I am running IVG 2.19.7 on a PC.  I tried uninstalling and reinstalling (with java) and the issue persists.  chrM loads just fine for hg38 and mm10, so this is something specific to hg19.  

Thank you,

Jenny