Warning: unsuccessful attempt to execute 'Range byte' request to host hgdownload.soe.ucsc.edu

[Claude Van Campenhout]

Dear all, 

we have the following error message  "Warning: unsuccessful attempt to execute 'Range byte' request to host hgdownload.soe.ucsc.edu" we use IGV version 2.14.0 and 2.17.2 with Windows 10. log file is attached. Could you please help?

Thank you very much

Claude

[igv-help]

Hi, we can't provide any support for version 2.14.0.   

The message you display is a warning, not an error, it is a performance issue but should not cause a failure.   The usual cause for this is a proxy or firewall that strips "Range" headers from outgoing http requests.  That is an issue you would have to raise with your organization, we can't do anything about it.  

Other than the warning message in the log, are you having any issues with version 2.17?

[Claude Van Campenhout]

thank you very much for the reply, we are not having issues with  version 2.17. best, Claude