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Welcome to the help and discussion forum for the Integrative Genomics Viewer (IGV).   If posting about a problem, please include:
  1. The version of IGV you are using, and your computer operating system.
  2. What you did. If the problem happens when you open a file and/or view certain genomic coordinates, attach the file* (or provide a link) and specify the genomic coordinates. Please DO NOT paste the contents of your file into an email or in the group's web interface, as files are whitespace sensitive which gets lost when sent in the body of an email. 
  3. Your igv.log file. It will be in <your home directory>/igv. 
About this forum: Anyone can browse the messages previously posted in this forum. To post new questions, bug reports, and suggestions, please join the group. If you don't have a Google account, sign up by sending an email to igv-help+subscribe@googlegroups.com with "subscribe" as the subject. 

Alternatively, you can create issues in our code repositories at https://github.com/igvteam. Note we have separate repositories for the IGV desktop application, the igv.js JavaScript component, and the IGV-Web app.

For more info about IGV, see https://igv.org.