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Experience required for the Job: 0 - 4 years
Annual Salary of the Job: 0.0 - 4.0 Lacs - Best in the Industry
Job Location: Bengaluru/Bangalore, Delhi/NCR, Delhi/NCR, Delhi, Faridabad, Gurgaon, Ghaziabad, Meerut, Noida
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Dear Candidate,
Level-1 Technical Support to HCL's business clients. He / She will be responsible to provide 100 % voice support to the clients and provide online technical resolution. Incumbent should open for 24X7 operations.
Job Location : Manesar, Noida
Skill Requirements:-
Basic technical knowledge of PCs
Basic Knowledge of MS Outlook troubleshooting, Internet and Networking
Basic technical knowledge of Operating systems like Windows XP
Good verbal and written communication skills.
Desired Candidate Profile
Education:(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
Technical Requirements
Phone support experience necessary
Technical helpdesk or technical call center experience is necessary
Disciplined, systematic problem solving skills required
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),VPN and remote dial-in users, Support for laptop, desktops, and printers PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like Winzip, etc
Soft Skills
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL's value and its methodology
Interested Candidates can directly apply on below mentioned numbers.
+91 9873357887
+91 9873352247
+91 9953750887
+91 9873362057
+91 9873205723
+91 9818453296
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You are receiving this e-mail because your profile contained one or more of the following words that the recruiter searched on: " "Technical Support" ", " tech support ", " technical support executive ", " tsr ", " tse ", " customer support ", " technical support engineer ", " helpdesk ", " technical support representative ", " technical support officer "
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