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Amit Bolds

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Aug 2, 2024, 11:11:47 AM8/2/24

to iginerbur

Removed and reinstall Silverlight; remove and reinstall Firefox, disable all add-ons, none of these has helped. Netflix loads, select a movie, screen goes black and the blue dot circle goes round and then, nothing. Also the timeline doesn't show nor any of the controls.

I myself had trouble with Netflix today. What fixed the issue for me was deleting all Netflix cookies, see -US/kb/delete-cookies-remove-info-websites-stored#w_delete-cookies-for-a-single-site and then forcing a refresh of Netflix a couple times +.

Hi Alex, There are no error messages, just the black screen. Contacted Netflix yesterday. 2 techs worked on it but couldn't figure it out. They recommended I goto the forum and hope for help. You are the only one who has tried and I wish I could tell you the problem was solved. Have even tried to load an earlier Firefox, but it always ends up being #42, Maybe I'll try again withou the internet on.

Nightly used to work; then it was upgraded on 11/28 and hasn't worked since. Now it tells me it is updaying video and sound and to try again later. Later never happens. Same thing as on Firefox. I hate to change to Edge, but it works and I haven't found a way to tell Mozilla of this problem. Thanks again Alex

Finally I reset win10. Lost all my stuff and am reinstalling. Now everything works fine. Somehow I must have done something to Win10. So glad that is all over. Thank you so very much for bearing with me all these weeks. ]Gracias! Sorry about the leading exclamation mark.

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