iGet Mobile -- confusing and will not work

[iGet Mobile User]

Your website claims the following "...you can be up and running 60
seconds after you download iGet Mobile to your Mac..." but this turns
out to be false advertising. I downloaded iGet Mobile 1.0.2 (50)
and
have attempted with no success to connect my new iPod touch to my Mac
Power Book. Nothing I do will make iGet Mobile to work. I am glad
that you have a trial and I did not pay for iGet Mobile since this
product is confusing and so far does not work. I am frustrated
because I am writing this on a Saturday morning I am sure that I will
have to wait for several days to get a reply. So, my first
experience with iGet Mobile has been quite negative and I am still
unable to use your product. I am going to try other alternatives.

[Nakahara Informatics, Inc.]

Hello,

Thanks for the email. Sorry to hear that iGet Mobile is not working
for you.

It sounds like the automatic network setup features may not have
worked for you. Unfortunately due to the huge variety of routers, ISP
configurations, and other networking equipment, automatic
configuration doesn't always work. In many cases it is helpful, but in
other cases, the end user often needs to configure the router/network
manually.

We'd like to help, if possible, but would need more information. For
example:

1.) When you say "it doesn't work", what is the symptom? Does iGet
Mobile display an error message? What does the status display in the
ain window say?

2.) If you start the iGet Mobile server, and then use the "Preview in
Browser" feature (in the Server Menu), does that work? If so, we can
conclude that the server is starting up, but you cannot access it from
another Mac. This would give us a clue that the problem relates to the
networking setup.

3.) Assuming you can start the server without error, what does the
"Network Accessibility" display say? Does it say something like "The
server is accessible from the Internet..." or does it say something
else.

You may find it easier to email us a screen shot of the main window so
we can try to see what is going wrong. We try to assist with trial
users when possible, but we would need a little bit more to go on.

Very best regards,
--
Naomi for sup...@nakahara-informatics.com
Nakahara Informatics, Inc.
http://www.nakahara-informatics.com