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Mauricette Atencio

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Aug 2, 2024, 11:41:51 AM8/2/24

to igdisgina

We have a netflix account and the app is on my iphone, our ipad and one of our kids ipod touches, but it won't show up on the other one. I have synced the ipod touch with the computer, checked the netflix app and it even shows up on the picture of the ipod touch home screen in itunes on the computer, but it still is not showing up on the ipod touch. HELP!

same problem. i can cast everything else like youtube, disney+ etc. but no netflix. i tried factory reset, static ip, last updates on ios and chromecast but nothing seems to work. with the chromecast gen3 it all works without any problems.

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Thanks for reaching out. Is this only on the Android TV app or on other devices too? Test that out if you haven't already. Also consider reinstalling the app on TV as that can help resolve any desync issues that may be causing this.

As letras das musicas deixaram de aoatecer na tv e icone microfone desapareceu. Desistalei e reinstalei mas nao resolveu. No celular as letras aparecem mas na tv deixou de mostar estes dias.

E por que o icone microfone sumiu na tv?

Adding, at the same time the lyrics disappeared songs started randomly being added to my personal playlist. Sometimes they're similar songs or artists, sometimes not. I pay for premium, but will be looking at other options if this isn't resolved very soon.

Thanks for the cooperation! It really helps the team investigate the issue further so if you haven't already provided the details @Maria asked for in this post, it would be great if you could send them over.

Additionally, to test if it would make any difference make sure that Explicit Content is turned on (turning it off can disable lyrics). You can do that in the Spotify mobile app under Profile > Settings and Privacy > Content Preferences.

That seems to have fixed it for me. Thank you so much!

Do you know if anything is coming down the line that might fix the communication between the system and the explicit/nonexplicit songs and their lyrics when using the lyrics on the screen? I would love to be able to use Spotify with my students when we do Karaoke. We also have to filter the songs they want to sing. The explicit block was helping us do that. Just a question for stuff for us to be looking for. Thank you so much for all of your help!

Allowing explicit content did indeed fix the lyrics issue on my TV. However, I have young children in my household that have access to Spotify, so it isn't an acceptable fix for us. I don't understand what caused this with the recent update. Hopefully, your team will get it worked out in the near future. It would be less of a concern if we didn't get random songs while listening to our created playlists, which also started with the most recent update.