Comfortdelgro Driver Hotline
Vittoria Pretlow
If you are finding it difficult to perform your daily tasks or errands outside home, you may wish to contact Guide Dogs Singapore for training. We train our clients on the critical skills needed to live as independently as possible. They include Orientation & Mobility skills, daily living skills and IT skills. Our goal is to help you regain your normal routine as much as possible.
Diabetic Retinopathy
The body is unable to produce enough insulin to convert sugar to energy, leading to a buildup of sugar in the blood. Diabetic retinopathy happens when blood vessels in the eye rupture and causes patches of blurry vision.
There are many tips and techniques you can learn on your own to retain your independence. The link to VisionAware below provides useful resources for you to manage your daily tasks. Our Specialists can support you in this area too. We can help you with home modification to create a space in which you can easily and safely carry out essential daily tasks. Training is conducted at your residence to ensure the equipment and space used are familiar to you, the client.
This is a group information session to give participants a better understanding of the differences between white cane and Guide Dog use. It is aimed at vision-impaired individuals who are evaluating their mobility options. If you are keen to know more, please contact us.
The law allows for Guide Dogs to access all public places and transport, with the exception of places with critical hygiene controls* or potential danger**. However, some people are not aware of this. Hence, this might result in Guide Dog users being turned away or refused entry.
Do note that some shops and eating places are unaware of Guide Dog access laws. They presumed that Guide Dogs are not allowed into their premises due to licensing concerns. This is often the main reason behind such rejections.
Transport (Public/Private)
Guide dogs are allowed by Singapore law in all public transportation, including MRT, buses, and Taxis. However, regulations may differ between companies for private hire transport. In general, it is a good practice to inform the driver beforehand that you have a guide dog with you by leaving a note during the booking. You may also call to inform the driver.
ComfortDelGro has a whitelist containing GDS clients with guide dogs. Upon receiving a booking made by them, drivers will be informed that their passenger with vision impairment has a guide dog. They will also waive the current booking fee up to three times a day for all guide dog handlers.
Should any vision impaired individuals encounter any difficulties, they can write in to ComfortDelGro (email: feed...@cdgtaxi.com.sg) or contact their hotline (6555 1188) and ComfortDelGro will assist them.
Strides Taxi has a whitelist containing GDS clients with guide dogs. Upon receiving a booking made by them, drivers will be informed that their passenger with vision impairment has a guide dog. They will also waive all booking fees for all guide dog handlers.
Should any vision impaired individuals encounter any difficulties, they can write in to Strides Taxi (email: enqu...@stridesmobility.sg) or contact their hotline (6555 8888) and Strides Taxi will assist them.
A number of airlines allow Guide Dogs to travel with their handlers in the cabin. However, you will have to call them to make a direct booking and specify that you have a Guide Dog travelling with you. Different airlines have different protocols and documentation that need to be submitted during booking. Thus, do check with them directly.
You will need to check with the Animal and Veterinary Service (AVS) about the requirements for returning with your Guide Dog from the destination country. In addition, you will need to be aware of the laws governing Guide Dog access at the destination country.
In addition to the common apps that we use on a daily basis, there are also apps that play an important role in the daily lives of someone with vision loss. This ranges from apps for transportation, to apps helping a vision-impaired individual make sense of visual content. Please note that this list is not exhaustive and serves to provide examples for certain use cases.
Be My Eyes
Be My Eyes is an app that provides the service of linking up people with vision impairment to a large pool of sighted volunteers to access sighted assistance. For scenarios where vision assistance is required, the vision-impaired user can access this service to get a sighted volunteer to assist. Sighted users can sign up as volunteers too.
BlindSquare
BlindSquare is an accessible self-voicing navigational app on iOS that provides detailed points of interest and intersection support. It uses GPS to provide location information and also has support for indoor navigation support for environments with such implementation.
Flicktype Keyboard
Featuring vision customisation to meet the needs of low-vision users and advanced algorithms for predictive typing, Flicktype Keyboard is a suitable alternative to the default keyboard for iOS.
Moovit
Moovit a commonly used app for public transport, this app helps someone with vision impairment to plan their routes, get information on public transport arrival timings and offering real-time route progress.
NaviLens
NaviLens is an app that helps vision impaired people to navigate within public transportation areas such as bus interchanges and MRT stations. NaviLens directs the vision impaired person to the berth that they wish to board at, by detecting marker tags embedded in the tactile paving at the interchange.
Nearby Explorer Online
A free GPS application that provides real-time location and the ability to save a list of favourited locations for easy access. It provides direct integration to Moovit for public transportation and 4Square and Google Maps for general directions.
Seeing AI
An app developed by Microsoft, it uses artificial intelligence to read text, read bar codes, recognise scenes and more. This is a free app that is widely used within the community due to its accessibility and rich feature set.
Smartphone Training
This web-based toolkit for smartphone training is co-designed to offer comprehensive training and learning support for utilising assistive features on smartphones and apps. It serves as a guide for individuals with vision loss, trainers assisting people in their smartphone learning, as well as family members, support persons, friends, and caregivers involved in the process.
SuperVision+
A magnification app on iOS that offers live stabilisation support and support different magnification scenarios. This is an app for navigation in addition to the default magnifier functionality built-in to devices running iOS 10 and above.
VoiceDream Reader
VoiceDream Reader is a reading tool available on both Android and iOS that provide text-to-speech functionality. Users are able to read eBooks, PDFs and more. It offers high-quality premium voices as add-ons, in addition to the native text-to-speech engines that come default with the operating system. It also offers unique intuitive reading controls and great customisation to the reading experience, which sets it apart from the default reading apps.
General Assistive Technology News
For general publications and updates about assistive technology, the following sites offer up-to-date information about the happenings in the assistive technology space.
AccessWorld: Technology and People Who Are Blind or Vision-Impaired
It is a monthly publication with informed commentary, and cutting-edge news and trends concerning information technology and vision impairment.
We have received reports from time to time that vision impaired persons have been prevented from opening individual bank accounts, or getting access to ATM cards or other banking facilities. This has been reported to have happened at various banks, including our local banks.
As a private-hire vehicle (PHV) driver, you are constantly on the road with passengers in tow. While no driver wants to be involved in an accident, the unexpected can sometimes happen. And despite your best efforts to maintain the car, it could break down unexpectedly.
Call the 24/7 Fast-Response Accident Reporting or FLASH hotline at 6100 1620. A FLASH responder will come to your aid to provide any assistance you need, as well as write up a detailed report of the accident.
You may liaise with our private-hire car team to arrange for a replacement vehicle. Replacement vehicles are subjected to availability and may not be of the same make or model. Should a replacement vehicle not be available, your rental will be waived instead. The collection and return of the replacement vehicle will be at our Vehicle Collection Centre (383 Sin Ming Drive) from Mondays to Fridays, 8.30am to 4.30pm.
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