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Understanding Productivity – concept, definition, organizational excellence and |
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productivity; customer orientation, competitiveness and productivity; |
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productivity culture. |
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Productivity factors – external factors, Internal factors and integrated |
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productivity factor model; productivity measurement systems. |
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Diagnosing and identifying productivity and quality problems; analysis, |
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conclusions and recommendations; designing a productivity improvement |
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programme. |
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Implementing productivity improvement programmes: organizing teams, five |
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approaches to productivity improvement – economy of scale / experience |
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curve, product structuring, manufacturing for pre-identified markets, delivery |
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quality and service, flow – oriented manufacturing. |
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Productivity tools and techniques: Quality tools, industrial engineering tools; |
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financial and cost analysis; capital productivity management. |
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Organizational considerations: Culture and management style, organizing for |
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change management. |