Re: Welcome to Lebara Mobile!

[Tran DHa]

Hello lebara,

You guys seem a bit "unbelievable" in escape/running away from any customer's problem by promise/delay/ignore, we called many time for the past 2w w/o any improvement in my sim, either new or the old 1 👿

Your service now seems changjng already, i was 1 of your old loyalty customers, i only used lebara whenever coming back Australia & having no problem before coz my system could be suitable, I don't mind fixing issues as bad things can happen at any time 🤔 as long as we have solutions for trouble-shooting...but your customer care only talk/suggest/explain w/o doing anything real to make the works done when having issues 😨 That's really the trouble here...

Your customer-care told us to wait for the supervisor as the transfer to new number hadn't finished yet & it took the whole day for waiting w/o any real plans for adjusting 🙄 until we called you back a few more times but still unsolved/confusing/not-realistic-solution, you gave us the appoinment for the supervisor to call us back in 30mn with my husband's phone as the sim needed to take out of my phone for checking the 10 digit code behind & you guy let us wait for the whole night w/o any feedback! How ridiculous...

Before letting my lawyer to file a case about this as you guy is still trying your best to stay away from this responsibility (the swab process should give us back not only the 30-days of service but also the 8GB data as we bought them already, how come a system error took everything like this OR you have to refund my money of both sim-cards & let me buy another service instead 😫, i don't mind announcing almost all people in my relationship/network & also anyone might be in need of this as well, they shouldn't waste their time like what happened to me...

Thanks for your consideration & wish you all the best!

Regards,

Ha & Jonald Andugo

On Friday, November 17, 2023, Lebara Care <ca...@lebara.com.au> wrote:

Hi Tran,

Thank you for your response. 

We have remove barring on our ends and also we have been calling the number twice it was successful. Please be advised the network is connected, please accept out sincere apologies.   

We appreciate your patience and understanding. 

Thank you for contacting Lebara. Should you have any further inquiries, feel free to contact us or call Customer Care team on 126122 (free call from your Lebara Mobile) or 1300126122 from other mobile network provider. Our opening hours are 8am-8pm Monday to Friday, 9am – 6pm in Weekends and Public Holiday (Sydney time).

Kind Regards,

Lebara Customer Care

On Thu, 16 Nov at 10:04 PM , Tran DHa <dha...@gmail.com> wrote:

I called already, but they told me that maybe coz my phone is not suitable for using lebara --> i have to put the sim in another phone, what if it's atill unable to use in any other phones, what should you do anyway 👿 i paid for $14,95 & my time of the past few days for nothing (even how many times we called for support, already heard "activated" but still unable to use so far...

On Thursday, November 16, 2023, Lebara Care <ca...@lebara.com.au> wrote:

Hi Tran,

​

Warm greetings from Lebara and thank you for your email.

We appreciate the time you have taken to contact us. In regards to your query, we are unable to Reset your Pin on email due to security reasons, kindly call our customer care on 126122 (toll free line from your Lebara number or 1300126122 from any other mobile)  

We appreciate your patience and understanding.

Thank you for contacting Lebara. Should you have any further inquiries feel free to contact us back or call Customer Care team on 126122 (free call from your Lebara Mobile) or 1300126122 from other mobile network provider. Our opening hours are 8am-8pm Monday to Friday, 9am – 6pm in Weekends and Public Holiday (Sydney time).

 

Kind Regards,
Lebara Customer Care  

On Wed, 15 Nov at 10:13 PM , Tran DHa <dha...@gmail.com> wrote:

It's still unable to login ( i used the information you gave me here) & i can't call/sms coz it said "no registered on network", could you please support! Thanks a million,..

On Wednesday, November 15, 2023, Lebara Mobile <myle...@lebara.com.au> wrote:

Welcome to Lebara.     126122     ca...@lebara.com.au         IT’S GREAT TO HAVE YOU ON BOARD       Hi Jonald,   Thanks for choosing Lebara. To get the most out of your plan, please keep the information in this email handy.     Important numbers Account Number is: <40034961956> Your Personal Identification Number (PIN) is: <142536>   If at any time you need help, please call us on 126122 Why not pop this number into your Contacts?     Auto Recharge Don’t be caught short. Switch your recharge to ‘auto’ on selected plans and earn a 2GB data bonus every 30 days. Check out auto recharge     See our full plan range     Managing your account View your Usage     Manage all of your Registered Numbers     Update your your Details     Check your balance and more at MyLebara.       Recharging online Recharge here Using just your mobile number.     What’s my balance? To find out how much is left on your current balance, SMS the word 'BAL' to 126 172.       It will be sent to you by return SMS .     If your needs change, we’re here for you   Whether you need more data, unlimited local, international or PAYG calls, at Lebara we have plenty of options for you to choose from. Simply visit lebara.com.au/30-day-plans to find out more.     Thanks again – and enjoy Lebara! The Team at Lebara   Go to MyLebara     Lebara Mobile : Ground Floor, 40 Mount Street, North Sydney, NSW 2060   Contact us : 126122  |  Email : ca...@lebara.com.au     © 2017 Vodafone Hutchison Australia. All Rights Reserved.  |  Unsubscribe

                           

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