Error while loading the video

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Sep 25, 2020, 4:05:57 AM9/25/20
to idTracker/idSocial users
An error has occured, and idTracker must close.
Could not seek to frame. Frame accurate seeking is not supported for this file on the current platform.
An error file has been created

Error in=> idTracker.m at line 946

I am unable to even load the video.

Sep 25, 2020, 7:51:53 PM9/25/20
to idTracker/idSocial users
I am not sure of this answer but one thing you could try is to convert the video to a different format. For me, when I converted my videos using VLC media player (which you can download for free) to MPV/MOV encapsulation and MPEG codec, it solved my video loading issues. 
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