video not loading

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Sep 22, 2020, 10:45:30 PM9/22/20

to idTracker/idSocial users

Whenever I try to load a video, I get the following error:

"An error has occured, and idTracker must close.

Error log file could not be created (maybe your disk is full?)

Please, try again and if the error persist report it to bugs.i...@gmail.com

Sorry for the inconvenience!
Error in => idTracker.m at line 944"

What is this from?

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