Idempiere12 facing Application rebooting during work

[Shyamal Tarafdar]

Hello Community,

I am facing an issue with iDempiere version 12 where the application unexpectedly reboots, even during active work sessions. 

In System configurator i have set session timeout 86,400 second.     

getting following 2 type of issues.  

Has anyone else experienced this or could suggest steps to diagnose the issue?

Thanks in advance — I appreciate your help!

I am getting the following error log.

12:15:51.679-----------> AbstractWebApp.sessionDestroyed: Failed to cleanup session [591]
java.lang.NullPointerException: Cannot invoke "javax.servlet.http.HttpSession.removeAttribute(String)" because the return value of "org.zkoss.zk.ui.Session.getNativeSession()" is null
    at org.zkoss.zk.ui.http.SessionAgent.remove(SessionAgent.java:43)
    at org.zkoss.zk.ui.http.SimpleSessionCache.remove(SimpleSessionCache.java:45)
    at org.zkoss.zk.ui.impl.AbstractWebApp.sessionDestroyed(AbstractWebApp.java:379)
    at org.zkoss.zk.ui.http.WebManager.sessionDestroyed(WebManager.java:527)
    at org.zkoss.zk.ui.http.HttpSessionListener23.sessionDestroyed(HttpSessionListener23.java:55)
    at org.eclipse.jetty.ee8.nested.SessionHandler$CoreSessionManager.lambda$onSessionDestroyed$1(SessionHandler.java:689)
    at org.eclipse.jetty.server.handler.ContextHandler$ScopedContext.run(ContextHandler.java:1305)
    at org.eclipse.jetty.server.handler.ContextHandler$ScopedContext.run(ContextHandler.java:1292)
    at org.eclipse.jetty.ee8.nested.SessionHandler$CoreSessionManager.onSessionDestroyed(SessionHandler.java:692)
    at org.eclipse.jetty.session.AbstractSessionManager.invalidate(AbstractSessionManager.java:798)
    at org.eclipse.jetty.session.DefaultSessionIdManager.expireAll(DefaultSessionIdManager.java:417)
    at org.eclipse.jetty.session.AbstractSessionManager.scavenge(AbstractSessionManager.java:1128)
    at org.eclipse.jetty.session.DefaultSessionIdManager.scavenge(DefaultSessionIdManager.java:452)
    at org.eclipse.jetty.session.HouseKeeper.scavenge(HouseKeeper.java:237)
    at org.eclipse.jetty.session.HouseKeeper$Runner.run(HouseKeeper.java:53)
    at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539)
    at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
    at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304)
    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
    at java.base/java.lang.Thread.run(Thread.java:840)

Regards

Shyamal Tarafdar, 

From: Sysnova information systems limited

[Alan Lescano]

Hello Shyamal, we have observed this behavior in different instances, all running v12. Some use nginx, others apache2, and some don’t have any proxy at all. It even happens occasionally when running on Eclipse, localhost. Both Firefox and Chrome are affected.

We used the browser’s developer tools to investigate and noticed that some requests to /webui/zkau/comet fail due to timeout, while others are responded to… when there are 3 consecutive timeouts, the user gets logged out.

We have already made adjustments (unsuccessfully) to the Jetty configurations (as we did with similar issues in the past), but without success. We still haven’t identified what is causing this. If we find the root cause, I’ll update this thread.

Alan

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[Shyamal Tarafdar]

Thanks Alan, I hope the issue will be identified and resolved soon. Please keep me updated on any progress.