A Universal System Issue Report
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Naoshi Robles
Sep 2, 2016, 9:51:28 AM9/2/16
to iDempiere
Hello Everyone,
We have create a whole new window, and our goal is to receive support tickets from two different clients.
It is the same company, but they managed it in a very particular way, so we had to set iDempiere as they needed us to. We created this two enterprise groups and after 4 months they asked us for a plan to organize all of their support tickets.
After planning and designing a Ticket System, in the middle of the test we found that it works excellent for each one of them. The tickets show the information just as planned but we can't obtain a complete list of the tickets for the company.
I have tried creating a Superuser's role without boundaries of client, but each time we see the tickets, they are separated by client and because of this they also have different ticket_documentno And we need the entire list to give them a monthly report
My question is the next one: Is there a way to unify these two clients and be seen from one window at the same time? and if it is possiblle, is there a way to make a secuence in common as a documentno?
Regards
Naoshi Robles
We have create a whole new window, and our goal is to receive support tickets from two different clients.
It is the same company, but they managed it in a very particular way, so we had to set iDempiere as they needed us to. We created this two enterprise groups and after 4 months they asked us for a plan to organize all of their support tickets.
After planning and designing a Ticket System, in the middle of the test we found that it works excellent for each one of them. The tickets show the information just as planned but we can't obtain a complete list of the tickets for the company.
I have tried creating a Superuser's role without boundaries of client, but each time we see the tickets, they are separated by client and because of this they also have different ticket_documentno And we need the entire list to give them a monthly report
My question is the next one: Is there a way to unify these two clients and be seen from one window at the same time? and if it is possiblle, is there a way to make a secuence in common as a documentno?
Regards
Naoshi Robles
Anozi Mada
Sep 13, 2016, 6:44:50 AM9/13/16
to iDempiere
AFAIK you can't because Client also act as security access. You have to change the structure mapping (Client to Organization) if you want to display them in the same window.
If it just report you can try using jasper report because you can query directly to the database without restrictions.
Regards,
Anozi Mada
If it just report you can try using jasper report because you can query directly to the database without restrictions.
Regards,
Anozi Mada
Naoshi Robles
Sep 13, 2016, 8:08:31 AM9/13/16
to iDempiere
Anozi, thank you so much. I was thinking about the same thing because i couldn't find any other way, but the best possible way it is to make different Jaspers as you confirmed.
As i said before, thank you so much, have a nice day
Regards
Naoshi Robles
As i said before, thank you so much, have a nice day
Regards
Naoshi Robles
redhuan d. oon
Sep 13, 2016, 1:02:00 PM9/13/16
to iDempiere
Perhaps there is a possible '3rd' way: Transfer one client into the other by export and import back as CSV table. Or export both clients for import into a 'staging' client.
Hiep Lq
Sep 13, 2016, 1:14:47 PM9/13/16
to Mohemmed Bilal Ilyas
how about a view where client_id and org_id is replace by system client?
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