I got the C128 HELP key to work by setting it up in the Setup Utility
(left-arrow and RESTORE).
Regarding why Q instead of X... I honestly didn't see the option to use
X while reading the manual. Using X to exit works perfectly BTW.
However if I exit with Q (nothing appears on screen when typing), then
return to the monitor (either HELP or C= RESTORE), then exit the monitor
again with X, I still get the symptoms like I had used Q. Hope that is
clear. Seems like Q has some effect that latches. RUN/STOP + RESTORE
does indeed restore normal working.