Hak5 Support
Ina Dottery
Hak5 is dedicated to making powerful pentest platforms. Our goal is to provide you with tools that will run community developed payloads with ease. We focus on making the platform convenient to use, so you can focus on running a successful engagement and impressing your clients. The ins and outs of Hak5 hardware, and making the most of their payload potential, are detailed in the Hak5 documentation center. Please familiarize yourself with these articles before asking questions as most aspects of the tools basic usage are outlined.
Please keep in mind that while Hak5 does not provide software support for third party payloads and modules, we are happy to help diagnose an issue should you suspect there is a defect in your hardware.
If you've simply forgotten your root password, or accidentally locked yourself out of your device with a bad configuration change, the factory reset option is your quickest path to recovery. While the procedure varies from device to device, the outcome in commonly resetting the password and network configuration options to factory defaults without necessarily deleting other data you may have stored on the device.
Similar to an ordinary firmware upgrades, special care must be taken when undertaking this process as loss of power during a firmware flash may result in a "bricked" unit. Most Hak5 devices support a firmware recovery option, which will be documented in an article from the troubleshooting section of the devices category in the Hak5 documentation center.
If your device is damaged through no fault of your own, such as receiving a device dead on arrival, the Hak5 limited warranty covers defects in material or workmanship of new Hak5 products for ninety (90) days from the date of original purchase with proof of purchase. Read more about the Hak5 limited warranty and, if you purchased directly from Hak5, submit a claim.
Many Hak5 products are developed to be open platforms, with module API and payload specifications published for your benefit. We facilitate these documents, recommendations and downloads through our repositories and other methods to aid your access to the third-party modules and payloads. With that said, you are advised to only run payloads from reputable sources, and review code before attempting use. Since payloads and modules have root access to your device, it is possible for them to irreparably damage your device. The Hak5 team makes a best effort to review payloads and modules submitted to our repositories for malicious code, however no guarantees are made as to their effectiveness. As with any root script, proceed with caution.
Unlike the limited Hak5 warranty which covers your device against defects in material or workmanship of new Hak5 products for one quarter, Express Replacement Service offers replacements for accidental damage and devices damaged by any incident, from data loss to third party payloads to an rm -rf command gone awry.
With Express Replacement Service, you pay a one-time incident fee and we will send you a new device along with a return mailer so you can return the damaged device to us. Contact us to make an ERS request.
I placed an order for numerous items but the lic key/e-mail combo for Payload Studio Pro does not work. I've sent e-mail to sh...@hak.org and also burned a fair amount of time sending messages through the community support bots with absolutely no reply. Going on for about two weeks now. Cannot seem to locate a legit customer service phone number or even an e-mail address (perhaps this is intentional on Hak5's part), but what is the best way to reach someone at Hak5 or at least get a reply? New to working with the firm, just trying to learn how things work around here. Thanks!
The ways you mention are the best ways. Either official customer support (not community support) or using the email that order information was sent out from Hak5. The few times I have needed to ask something about an order, I've just replied back on the order email from Hak5 and almost gotten instant response. One thing to remember is that Hak5 isn't Ford or Sony, it's a small number of people taking care of support and all other things related to running a business. That might make it take a while longer although I can understand some part of the frustration if needing to wait for weeks.
Thanks again dark for responding and offering assistance. As you suggested, I replied back to the order e-mail with no reply The only official customer support process I can find on their retail website ends up as a "community support" chatbot with no reply. I see Darren Kitchen occasionally makes an appearance here, also tried to reach him but got the dead end reply that he cannot receive messages here. Some others here have related their frustrations with overseas purchases but I am domestic. Anyhow don't want to belabor the point, gonna give them another week, then have to think of something else. Thanks again!
I bought a new pineapple vii from the Hak5 website some weeks ago. It got shipped over the Atlantic in 2 weeks to Europe. I opened the package plugged it into my Ipad but it didn't turn on (no light and no wifi visible). Then I tried it with my laptop didn't turn on as well. Then I went to a local electronics market and searched for a powerbank with 2A and 5V but it still didn't work. I also tried it with a 2021 macbook pro usb-c port. Is there any suggestion that you can make why it's not working.
I also wrote to Hak5 via their support form on the website (8 days ago) but haven't got an answer yet. Do other people have the same experience that the reply time is that long? On the website it says that they usually take 1-2 days to reply.
It obviously works with wireless keyboards, but some users have wireless combos, keyboard and mouse, though a single receiver dongle.
Will this work to pass through the mouse? I see all kinds of possible attack scenarios with this, just wondering what constraints we will have to work around.
The idea just struck me watching a manager attach his laptop to his dock, and realizing he had just switched to the same combo, with the receiver in the dock. With the cable mess behind his dock, something like the KC would never be noticed. Evil maid attack has never been so easy, fast, and persistent...
I'm thinking an awesome easy feature would be a macro keyboard "payload". Plug an extra keyboard in, even just a num pad, and you could have dedicated hot keys launch apps, or control media editing/playback, or trigger something like frequently used Photoshop key combos.
@gigawatts I've been using mine as an AutoHotKey like device - triggering payloads to write canned responses to common emails. Even better since I have the power of bash to be able to use variables. So yes, even outside of pentesting it's a nifty little gadget to have.
So, with that I might mention that our friend @GlytchTech recently added support for an RTL-SDR dongle so he could pick up Software Defined Radio signals on the Key Croc. It that totally cool? Yes. Is it an absolute hack? Of course - and we love it.
I've been using my Pineapple Nano as a "USB Tethering translator", acting as a EasyTether client (with a ET openwrt IPK installed) from my phone, then passing that internet connection on via the USB Eth port back to my PC, so that I don't need to install the EasyTether application on whatever PC I want to share it to.
The Croc looks much more compact, and sounds like it would be a great replacement for my use case (so that I can reclaim the Nano for, you know, WIFI stuff!). Being able to experiment with AutoHotKey style macros is just icing on the cake!
Not having any idea how they pulled this one off, and not being a linux kernel-hacker myself, I'm totally just guessing at this one. But I suspect the work is slightly more than trivial. I remember the USB Gadget Driver/Multi-function Composite Driver will let you do HID-anything-you-want-to-define including keyboard/mouse combos, but I'm not a C/C++ programmer, so I'm of little use there.
I have the need to save more than 2gb of client data, I am trying to mount a usbSticks I suppose it is only necessary to find the required .ko module to be able to mount the device locally. If anyone knows how to do it I would appreciate your help
I've looked at the rubber ducky layouts on layout, specially the CAFR one, and it doesn't seem like it dead keys are supported?
I'm mostly asking because an important symbol, the '^', needs a dead key combo ('^' key + 'space' key)
Does the rubber ducky compiler support dead keys correctly?
I haven't verified it against any CAFR keyboard layout specifically, but I know that other keyboard layouts/languages that uses the same kind of "logic" works when using the Ducky. I.e. if you only press the key representing the ^ char, then nothing happens. But if you press space or the e key after ^ has been pressed, then it either outputs ^ or .
c80f0f1006