SIAM Delivery Lead

[Sunil]

Hi,

Please find the below job description and let me know your interest.

 

Please send resumes to su...@icsglobalsoft.com

Role: SIAM Delivery Lead

Location: Parsippany, NJ or Jersey City, NJ (Day 1 Onsite)

 

Technical Skills:

• Candidates must have a thorough knowledge of Service Integration and Management (SIAM) principles. They also need to have a deep understanding of Service Management and governance frameworks, to make sure they are in line with best practices.
• Extensive experience with SIAM & ServiceNow
• Knowledge and deep understanding of IT Infrastructure Library offerings (ITIL 4)
• Knowledge and deep understanding of ITSM Information Technology Service Management
• 10-12yrs of exp in ITIL Based Service Management practices. understanding of industry practices and international standards
• Service Integration and Management (SIAM) Professional Certified, ITIL V3 Expert, ITIL 4 Managing Professional
• A strong understanding of Service Integration, Vendor Management, Operational risk and resilience, Business Process improvement methods as well as risk related control frameworks and practices
• All aspects of the IT infrastructure Operations and critical components and services, including the delivery mechanisms and IT associated with each, and the technical and operations infrastructure.
• Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.
• A proven expert in managing multiple stakeholders at all levels of the organization, specifically at senior management level.
• Ability to organize, delegate, and leverage resources to accomplish objectives.
• Strong organizational skills & exceptional ability to remain calm under stress.
• Excellent team skills, both as a leader and as a team player.
• Excellent communication skills, especially related to facilitation, documentation and reporting.
• Highly developed relationship management, influencing and leadership skills.

Key Responsibilities:

• Responsible for SIAM service offerings, service design & implementation setup governance models and operationalize SIAM Framework
• Responsible for the design, implementation and maintenance of SIAM policies, processes and procedures.
• Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers
• Manage the transition and design of the SIAM organization to an operational state, including any required staffing, processes, and strategic direction
• Analyze, understand, and continuously manage interdependencies within the Service Providers for smooth Operations.
• Establish and maintain strong, productive, and collaborative relationships with the Service Providers.
• Handle Dispute Management and Escalation Management to ensure smooth Operations.
• Identify potential risks proactively and highlight with respective stakeholders for timely mitigation.
• Ensure Process Compliance, Adherence and Maintenance of Service Management Process and Tools.
• Leads the SIAM capability and drives its efficiency and effectiveness.
• Build and Mentor SIAM team, defines and coordinates day-to-day responsibilities of service management staff.
• Provides subject matter expertise and leadership in service management.

 

Qualification:

• Somebody who has at least 12+ years of work experience who has played SIAM delivery role.
• Education qualification: Any degree from a reputed college
  
  

   

  Thanks & Regards,

  Sunil

   

  Sunil Lead Technical Recruiter Phone: 972-694-8004 E-mail: su...@icsglobalsoft.com Linkedin:https://www.linkedin.com/in/sunil-nadigepu-16b1a4220/ 1231 Greenway Drive | Ste 375 | Irving, TX 75038