Overthe past couple of weeks I have gotten a text message telling me what my "Xfinity code" is - a 6-digit number. But I have not requested a code. It seems as if someone is trying to hack into my home network.
Hi @markbixby4600, less your home network, more so your account. In these situations, your two-step-verification is working and the unauthorized user (or someone sharing your sign-in) is not able to sign in. At times, that unauthorized user may be your significant other or your kids, sometimes your kids may have shared your credentials with their friends, and they may be trying to sign in.
Some of the HD channels are not working. Showing "one moment please... ref code s0a00 " on the DVR and "status code 225" on the set top boxes. Usually Fox, ABC, MSNBC, and few channels I don't watch regularly. Really messing up my NFL games.
I called support 3 times and performed the usual troubleshooting. The first agent said she tried everything, restart the boxes and system refresh. Didn't fix the issue and said she will send the issue to the "advanced tech" team. The channels came back the next day.
Called again and this time the agent said she sent the signal and didn't work. Also said because it is not a total outage and due to the pandemic, they can't send anyone out and I just have to watch the channels in SD.
Based on the symptons you list the answer by CCAndrew about the signal level is most likely. While not the best solution over COMCAST actually fixing the caiuse of changing signal levels on thier lines you may want to ask about an amplifier at the entrance to your system. That would be a unit that is a powered splitter that helps reduce signal loss due to splitting the signal to your multiple devices.
Thank you @26T. I will ask about the amplifier, though it's strange that it's been working fine, nothing has changed and just stopped working. This has happened before and usually does not last more than a day. Though this time it's been going on for 4 out of the last 6 days.
@CCAndrew thanks for the response and reaching out to an official employee. I am not a Comcast tech, just a stupid customer repeating what the agent told me On sending a "high frequency" signal. And indeed there is a splitter outside of my house. Comcast installed it 25 years ago when I became a customer, and replaced it 13 years ago when I subscribed to HD service.
Thanks @CCAndrew & @26T, all the HD channels started working again few hours ago. It just suddenly resolved itself as it suddenly failed. Possibly Comcast did something in the backend b/c I surely didn't do anything and accept the fact that I paid for HD service but can't fully utilize it. Just hope it sticks so we could watch the NCAA playoffs and the last NFL reg season games.
Thank you @ComcastMorgan , all the HD channels came back last Friday (just in time for Football) with "Good" signal, and it has been working for a week now. I didn't report it because it kept working for few hours and failing and had been going on for two weeks since before Christmas. This time it is sticking for a week now. We will see.
I didn't do anything on my side except check cables. The signal just came back, probably something was done in the Comcast backend. There are no splitter inside my house to remove like CCAndrew recommended. Regardless, we are all good (for now).
Comcast offers two-step verification using the Xfinity app to provide extra layers of digital security and an easier sign-in experience. The Xfinity app is available for download on Apple and Android phones.
The Xfinity app alerts you when someone attempts to use your Xfinity ID and password to sign in to your account. You can approve or deny the sign-in attempt with a yes/no button push, facial recognition, one-touch fingerprint ID or a traditional verification code.
You can have up to five registered devices that receive push notifications to approve sign in requests. To register a new device, navigate to the two-step verification page and tap Register this device.
The streambar uses the same Roku IR code that roku have used for over ten years. With 4 new commands added for tv power, volume up & down, and mute. These new commands aren't roku soundbar or streambar exclusive, they work on all roku that accept IR commands. When any roku sees these commands it initiates hdmi-cec signal over the hdmi cable to control the tv its connected to. Only certain UEI made universal remotes will give you access to these commands by using advanced codes which are 5 digit codes for individual functions. Like the Inteset 422-3 or OFA urc-7880. If you can find a Onn Roku Soundbar remote which is iR only, you could use it to teach universal remote commands. You won't find it preprogrammed into ANY universal remote.
Hdmi-arc and hdmi-cec are two different things, arc sends audio back through the hdmi cable where hdmi-cec sends commands. A tv without arc can still have cec feature, it doesn't use specially marked hdmi input like arc does, just any hdmi. You're using hdmi to send audio & video from the apps on the streambar to the tv right? Instead of using arc to send the audio from the tv to streambar you're using optical.
No I am not using any HDMI connection. I am only using optical and power connections on the soundbar. The soundbar is just playing the audio from the optical connection. I can adjust the volume only with roku remote but was hoping to use the xr15.
@Flash0214 did you figure this out? I am looking to do something similar, but without the swtich. Input 1 of my TV would be HDMI from my X1 box and input 2 of my TV would be HDMI from the Roku. I wan the Roku to act as a soundbar for either input 1 or input 2, and obviously want it to act as a video source for input 2.
Been using Channels for couple of years. Love it. However, today, when I try to pull up a channel streaming from Xfinity using TV Everywhere, it is failing to authenticate because I haven't entered the code to verify my identity. It has never done this before. I get the code, but can't find a place to enter it before it times out.
As stated already, account already IS viewer only sub account. has been for years, and has never had 2FA enabled. I never even log into the account through Xfinity portal or use the Comcast provided email. it is used only for Channels DVR TVE.
The point is, it may soon matter not it being a sub account, Xfinity may REQUIRE 2FA regardless.
Which, i can't really blame them, 2FA is a good thing.
These days, one should have 2FA as bare minimum for security.
The devs need to support 2FA, somehow, other wise, TVE via Xfinity will no longer be compatible.
Philo already has form of 2FA, where u have to click a link in an email in order for Channels to authorize (when u first add it in the server).
Surely they can figure out something for other forms of 2fa. If the login page that loads when their scripts try to authorize the TVE, perhaps they can hold and request user input, user enter in the txt code, and it passes it to the script to authorize. something like that. idk
I would assume that it authorizes the login for a period of time...like with cookies.
Or there may be a way to check the option, Remember this Device, as it does when i log into the Xfinity account or network providers site.
What if I change or remove the phone number or email address?
Removing your email address or mobile phone number will automatically turn off Two-Step Verification. You can change your email address or mobile phone number while keeping Two-Step Verification on but until verification of the new email or phone number is complete, the previous email or phone number will remain in use.
I went ahead and removed my mobile number, it was a few screens deep to find the option too.
Hopefully, that will prevent 2FA from auto enabling.
Did not think removing email address option is good idea....
Same thing is happening to me, getting texts constantly with 2FA codes every time I try to watch TV through Xfinity TVE. 2FA is not even enabled in the view-only Channels account... Did you end up removing 2FA from the main account?
Yes still working.
The account user role is "member"
It has settings to disable 2fa right under the users page.
That was the lowest most restricted account level at the time of creation several years ago.
iirc, there was only "member" and "owner".
If there are new lower levels, then perhaps those are restricted to enforce 2fa.
Try logging in as higher account level, and manage the lower account user from there.
Kept getting auth texts (even with 2FA turned off) until I created a new view-only account with no email or phone number associated to it. I then added the new TVE account to Channels and it looks like I'm back to normal. Fingers crossed. Thanks!
How can it not have an email? Mine shows it would default to the Comcast provided email if i remove the other email inputted (listed as Primary...is my gmail address) I have never used the Comcast email and it says it has not been used for long time, so messages may have been deleted. So they deactivated it. If i send an email to that address, it bounces back.
I think the type of secondary user you're using was created before the viewer only user they now use.
Viewer only means it cannot change anything with your account.
My viewer only account only has a
comcast.net email account.
To get email or phone recovery options added you have to explicitley add them to the viewer only account.
If you don't have any recovery email or phone number on it, occasionally when logging in you get held hostage being asked to add them, see Provider - Xfinity - #736 by chDVRuser
The easiest way to provide guests access to your home WiFi is to tell them the WiFi name, or service set identifier (SSID) and password, then have them access your WiFi network as they normally would any network.
If you have the Xfinity app, you can share your WiFi name and password with a QR code that can be scanned by guests. You can also send the WiFi network name and password by text message, email, or other supported applications.
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