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Vicki Patolot

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Aug 2, 2024, 8:33:11 AM8/2/24

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I'm asking is because I recently acquired a slightly used Roku TV that had 1 previous owner. This owner neglected to sign out reset his TV to factory settings before giving it to me, so the TV is still tied to his Roku account. It would be nice to have the option to use this Roku Account that I created today to have the option to rent some non-free movies on the Roku Channel using my payment details. Any help more experienced Roku users could provide would be much appreciated!

In retrospect I probably should have asked my brother to help me do a factory reset while he was hooking it up and before I downloaded and signed in to my various streaming channels, but I was so excited to try it being a first time Smart TV User that it slipped my mind. Sometimes I can be such an Airhead! LOL! Any help that more experienced Roku Smart TV Users could Provide would be much Appreciated!

You can change the email address on your Roku account at That updates the account itself. The email address shown on your Roku device should update the next time it communicates with the Roku servers.

If you want to change the user account on a Roku device, you have to do a factory reset and configure it with the new account. All your existing installed channels will be removed and whatever channels attached to the new account will be installed. You will have to add any personal login credentials again for channels that require a login, such as Netflix.

@Jenny349 My initial reaction was to "just say no." However, I then realized that Netflix memberships are geographically based. So a US membership won't be workable on servers in another country, or the content will be limited. I have friends in other countries that use a VPN so that they can access the US based content on both Amazon and Netflix.

I would not give out your personal password, but if many of your guests are from other countries far away, it may be worth it to purchase a separate guest membership for your property. On the scale of things, it's a small price to pay for happy/happier guests.

@Jenny349 Perhaps they tried and ran into the issues I mentioned. I think you can log in but you get a message that your content is limited. Something like that. I experienced that the last time I traveled outside the U.S., but it's been a while so I don't remember the exact message.

That's a good question, but when I look at the billing info when logged into my account, I can't see anywhere where sensitive info is displayed, only the email address that I am signed up with (password is hidden). Perhaps that's enough for someone who knows what they are doing to scam you, but it seems Netflix already has in place security measures.

I would be more worried about guests using services where there are additional fees, e.g. Amazon Prime or Apple TV+, where there is both included content and paid for content. Guests could run up quite the bill if they had access to your personal account. Even if you set up separate accounts for guests, I imagine they could still do this, unless there is a way to restrict that?

@Jenny349

The TV in the guest apartment is set up so they only need to click on Netflix app in the menu. I just have one account but two devices can use it at the same time. They don't enter a password its already entered. The option is "John" me and "Airbnb Guest" and in insructions I ask they click on the the Guest one, so they don't populate my selections with the kind of shows they like to watch. One guest with a kid just checked out and so now I see a bunch of cartoon shows which means mom clicked on my channel, but not a big deal. They don't have any passwords and can access streaming cable and NF just by clicking on the app option. You don't need a separate account for them at least here in the US. I have have had one guest sign into their account so need to check each time to make sure guest didn't sign out of my account and into theirs.

Nope. Nope. Nope. (not to mention remote access to your account after they leave). You can either pay for a Netflix account for the unit (last resort), or you can buy a Roku box and put it in guest mode so they can't log into your accounts.

We provide a DVD player with a ton of movies and television series.

We once had a guest ask for the cable password to buy a movie and offered to pay the cost. She was such a great guest we waived the fee ($3.95) and she didn't abuse the privilege during her stay. But for the most part, nope - we don't give out passwords. But I did stay at an Airbnb that had streaming services already activated and I may consider that for future (I'm dropping cable due to the expense), but I will child-lock any pay-per-view options if I do.

BTW - Roku TV bought Quibi and rebranded as Roku Originals (free), and there are plenty of other apps on Roku that can entertain guests with free streaming and movies without them needing your passwords.

If I'm understanding you right, you're unable to use Netflix due to issues with the payment method on file. Also, Netflix support is telling you that your subscription is through iTunes. I'm happy to help you sort this out.

If you have a current subscription to Netflix that is being billed through Apple you should see that subscription using the steps here: View, change, or cancel your subscriptions. If you don't see a subscription there you may have already canceled it previously. Since Netflix is a monthly subscription you would have been charged as such until the subscription was canceled. Have you checked your recent bank statements for subscription charges from Apple?

The specific credit card information you use with your Apple ID account to pay for subscriptions would not appear when viewing your account information through Netflix. If the subscription is billed through Apple, all payment information would be be handled through Apple. If you need further help with this, I recommend reaching out to Apple Support next: Contact Apple for support and services.

How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.

How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.

I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.

How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.

I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.

If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.

How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.

What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.

What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.

Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.

If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.