Re: [atom-users] Move failed: Could not connect to

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Dan Gillean

Nov 12, 2019, 12:04:38 PM11/12/19
to ICA-AtoM Users
Hi Manuel, 

The amount of support we can provide for Windows-based installations is limited. Without knowing more about your installation environment, I would suggest that this is a server configuration issue. AtoM either doesn't know where to find the server, or the filesystem permissions are not properly configured. I would suggest you start by checking your webserver error logs for more information, checking your configuration block for the webserver, and try reapplying the filesystem permissions. I would also suggest clearing the cache and restarting PHP-FPM (or equivalent) before re-testing. 

Good luck! 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.

On Mon, Nov 11, 2019 at 4:49 AM Manuel Bueno (AHCCOOA) <> wrote:
Hi everyone!

We've AtoM 2.4.1 on Windows, and when we try to move a description with the cursor, get this error: Move failed: Could not connect to

I've administration permissions and the option "Sort treeview": "Manual".

Any suggestions?

Thank you very much in advance!

Manuel Bueno
Archivo Histórico de CCOO de Andalucía

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