500 Internal Server Error

[Willie Erasmus]

Hi everyone,

 i get the error 500 Internal Server Error when i try to upload an image in atom 2.7.Can you please point me to the thread that covered this before.

Regards

Willem

[maria.pap...@embl.de]

Dear Willem,

 

Good morning!

 

 

I had the same problem last Friday. I tried to update a field in an old description and the system gave me this 500 internal server error. It then recovered by itself. However, I was unable to update the description because the system crashed again. Just to point out that I was unable to update the description at the fonds level.

 

Has your system recovered after your effort to upload the description?

 

Best regards,

 

Maria

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[Willie Erasmus]

Hi Maria,

 

No i am still unable to link or update any images. When linking or uploading images it shows the progress bar but just before finishing it gives me the 500 server error. I am trying to find a solution for this problem. 

Regards

Willem

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[Willie Erasmus]

Dear people,

It was my mistake trying ti link or upload a digital object. I used the wrong archival institution. 

Regrds

Willem

[Dan Gillean]

Hi Willem, 

I've assembled a good introductory guide to fixing 500 errors in this thread, which I originally put together to answer a thread from Maria. See: 

• https://groups.google.com/g/ica-atom-users/c/wVrhL-TAaDY/m/Isu3jUY-AAAJ
  

In general, two useful things to remember are 1) when encountering a 500 error, it's generally a good idea to start by having someone check the webserver error logs, as there is often more information there that can tell us about the nature of the problem, and 2) to be able to offer useful suggestions, we need to know more about your installation, what led to the problem, and what you've tried so far to resolve it - there is a list of good questions to answer when seeking support for a 500 error in the beginning of the thread linked above. 

If the problems persist and you need additional assistance, please answer the questions found there and share any relevant error messages you find in the logs, and we can go from there! 

Cheers, 

Dan Gillean, MAS, MLIS

AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

he / him

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[Willie Erasmus]

Thanks Dan, 

I have fixed the problem. It was my mistake. I tried to link an image to the wrong archival institution. All good now.

Regards

Willem

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[maria.pap...@embl.de]

Dear Dan,

 

Thank you for your always prompt reply and assistance.

 

We are still looking for the source of the problem with the 500 Internal Server Error that crashes the system.

 

I will also have a look today for the problem with updating the archival description.

 

With kind regards,

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[maria.pap...@embl.de]

Dear colleagues,

 

We are now facing a new problem with our new version of AtoM, we try to update collections or add for example the description level and it turns out with the following 500 internal server error.  As a result, we are unable to update or change the description as this happens over and over again. Could you please help us?

 

Best regards,

 

Maria

 

Maria Papanikolaou

Archives and Records Manager

EMBL Archives and Records Management,

Office for Scientific Information Management (OSIM),

 

European Molecular Biology Laboratory
Meyerhofstraße 1 ⎮ 69117 Heidelberg ⎮ Germany
maria.papanikolaou @embl.de ⎮ +49 (0)6221 387-8719
www.embl.org ⎮ www.embl.org/archive

 

[Dan Gillean]

Hi Maria, 

Please start with this comprehensive guide to 500 errors I assembled for you in a previous thread: 

• https://groups.google.com/g/ica-atom-users/c/wVrhL-TAaDY/m/Isu3jUY-AAAJ
  

To be able to help you resolve this, we will need at minimum your answers to the initial questions included there, as well as any relevant error log message. 

Based on the description, I suspect that the problem is that your job scheduler has stopped running - you will need to reset the fail counter and restart the atom-worker. Fortunately, 1) the error logs will tell you if this is the case, and if so, 2) the post linked above includes a section on Job scheduler issues and how to resolve them. 

Let us know how it goes, or else please reply with additional information and we can go from there. 

Cheers, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

he / him

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[maria.pap...@embl.de]

Dear Dan,

 

Thank you for your always prompt support and assistance.

We have been trying to find a solution (through the technical support we have) but they have not yet provided us with an answer to our system problem.

I will keep you updated.

 

Best regards,

 

Maria

 

From: 'Dan Gillean' via AtoM Users <ica-ato...@googlegroups.com>
Sent: Τρίτη, 19 Μαρτίου 2024 4:30 μμ
To: ica-ato...@googlegroups.com
Subject: Re: [atom-users] 500 Internal Server Error

 

Hi Maria, 

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