Error Update Publication Status

[AnggiaOkta Yorizka]

Hello all, 

Good afternoon.

I'am yorizka and I have a question here. 

I want to ask all of you. When I want to update the publication status to be published from the holdings of archive that I make before but i got an error there. what should i do to resolve it? Thank you

[Dan Gillean]

Hi Yorizka, 

Any time you encounter a 500 error, the first thing we recommend doing is checking the web server's error logs for more information. 

In many cases, the job scheduler is the issue, and restarting it will often resolve the problem. Updating the publication status of a description with descendants is one of the things the job scheduler normally handles, to avoid web browser timeouts. However, if the job scheduler has stopped running for some reason, this can lead to a 500 error. 

Please see the following thread for further details on checking the error logs, restarting the job scheduler, and if those steps fail, some other common maintenance tasks that can be useful in resolving issues: 

• https://groups.google.com/g/ica-atom-users/c/Sgy5XUYZP4M/m/AHllZN7dAwAJ
  

If you try all of the recommendations in that thread and it still does not resolve the 500 error, please share any relevant message you find in the webserver logs, as well as more information about your installation environment (AtoM version; whether you followed the recommend installation instructions or made changes, etc) and we will try to provide further suggestions. 

Cheers, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

he / him

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