Clipboard not working - Action "user/clipboardStatus" does not exist

[lib-s...@unbc.ca]

Hello,

I have a brand new install of AtoM 2.7.1 on a brand new Ubuntu 20.04 VM. I've imported an AtoM 2.6.4 database from the old server. So far almost everything looks/works correctly, excepet for the clipboard.

• If someone clicks on the paperclip icon next to an object entry, nothing happens
• If you click on the big paperclip icon in top right, and select "Go to clipboard", it loads a new page that says "Loading..." above the word Clipboard.
• In /var/log/nginx/error.log, there many similar entries

Example error.log entry:

2023/02/09 13:42:37 [error] 80037#80037: *8574 FastCGI sent in stderr: "PHP message: Action "user/clipboardStatus" does not exist" while reading response header from upstream, client: 66.249.79.222, server: _, request: "POST /index.php/user/clipboardStatus HTTP/1.1", upstream: "fastcgi://unix:/run/php7.4-fpm.atom.sock:", host: "search.nbca.unbc.ca", referrer: "https://search.nbca.unbc.ca/index.php/2009-10-1-93"

Of course the referrer and client values (and time) are not always the same, but everything else is.

I've done the usual basics (restarted mysql, php7.4-fpm, nginx, memcached and atom-worker).

Please advise. Thanks.

David

[José Raddaoui]

Hi David,

Did you run the upgrade task to update the database?

https://www.accesstomemory.org/en/docs/2.7/admin-manual/installation/upgrading/#run-the-upgrade-task

We moved the clipboard from the user path to its own path on 2.7, but there is a migration that should update those menu paths:

https://github.com/artefactual/atom/blob/stable/2.7.x/lib/task/migrate/migrations/arMigration0186.class.php#L41-L44

Best regards,

Radda.

[lib-s...@unbc.ca]

Hi Radda,

Yes I did, actually. Though I just ran 'php symfony tools:upgrade-sql'.

I tried running it again just now, and then restart mysql/nginx/php7.4-fpm, and I'm still getting the same Clipboard problems.

Thanks,

David

[José Raddaoui]

Hi again David,

I just did a quick try in your site and it works okay for me as a public user. Could it be that it's the same domain and you are facing a browser cache issue?

Best,

Radda.

[lib-s...@unbc.ca]

You are absolutely correct, thank you. There were three of us on three separate computers having the same problem, so I didn't even think to try something basic like using a different browser. We're all set now, thank you so much!